How my complaint about being banned for outdated files was "heeded"

I was banned recently for not updating my game client (IGN: AnaIProlapse). In my ban appeal, I expressed my frustration as someone who myself had no idea about the update due to being inactive these few weeks. Initially I thought it was due to a genuinely fault on my part. I only realised it wasn't when my brother (who also plays MapleRoyals) suggested that it could be due to unupdated files. It weren't for him, I would've left it as that and accepted my ban.

Now, I have invested a hell lot of time into MapleRoyals and I've made a lot of friends that I've gotten close with through the server. I feel like my argument is fair - that no one should be banned due to merely outdated files. So what if the terms and conditions say otherwise - terms can be changed. I also feel like Kai is being ridiculous and immature. Complaints should be taken with a pinch of salt, and a direction towards improved gameplay; not banning people who complain. Grow up.

My ban appeal and conversation with Kai is attached in case it gets removed. You be the judge.

Link to original ban appeal: https://royals.ms/forum/threads/banned-due-to-outdated-files.99230/

 

Let me respond to your post in parts:

Nothing constructive here. I made my point in your case. If you chose to take it the way, then there's nothing I can do. This is our standard operating procedure, and has always been way before even I became a staff. I'm just here to enforce it, like any other GMs.

Like I said, the rules regarding playing on outdated files are clearly stated, and no where did I introduced any new "hidden" rules.

I'm not being ridiculous/immature, in fact, I find it immature of you to make two (three including this thread) posts to say how incompetent and inconsiderate we are and not even offering any constructive feedback to the entire situation. Have you ever thought about us, and what we're doing behind the scene? Or do you know what's going on behind the scene? If you don't, then I appeal to you to stop your nonsense. According to your logic, banning you because you've been playing on outdated files for 18 days shows that we are "incompetent and inconsiderate", then how about you? Were you competent and considerate enough to update your files the moment the announcement was posted on both the website and forum (since you said you don't regularly visit forum, not the website), as well as tons of notices/scrolling message above your screen to remind you to update your files to save us trouble of getting players to update their files (btw, banning isn't entirely "fun" for us, as there's still some process behind it before we ban someone. If we don't have to do it, we won't)? No. So like I said, don't try your luck by turning the table and twisting your words and making yourself look like a victim, and while you're at it, try to tone down on your ego as well.

I agree with you we should take criticism positively because that's how a person/service improves. That being said, if the complaint/feedback is constructive/reasonable, we'll work to improve wherever we went wrong, but do bear in mind not all complaints/feedback are constructive/reasonable and thus we usually ignore such posts.

I don't see how the staffs enforcing the rule is related to "growing up". Like...is there a measurement to it like...the more we ban the more we need to grow up or something? Enlighten me, if you would.

Edit: Removed his ban appeal link as he edited his post.

 

Mate, let ME respond to you in parts:

You clearly don't understand what I'm trying to say. I'm not saying you introduced any ""hidden"" rules. Never have I implied that you did. All I'm saying is that it is unreasonable that players are banned due to unupdated files. If these are your terms then your terms have to be changed.

What you're doing behind the scenes is none of my business. Honestly, I don't even get why this is part of your argument. I'm guessing you're saying you don't have any other way in making players update their game client? Heard of patching?

"According to your logic, banning you because you've been playing on outdated files for 18 days shows that we are "incompetent and inconsiderate"... - Yes! Because why take the extreme action of banning someone for just outdated files?? You obviously are underestimating the effort we put into our characters. When you ban us, you take away hours of our work. If you've never considered this, then you ARE incompetent, are you not?

"Were you competent and considerate enough to update your files the moment the announcement were posted on both..." - As I said, I was inactive. Again, I don't understand why this is part of your argument.

"...dont try your luck by turning the table and twisting your words and making yourself look like a victim" - The fact that you mentioned this shows how oblivious you are to what you're typing. The fact that you wrote this shows that YOU'RE trying to portray me as the antagonist. Readers will perceive my role as they read my attachments and arguments.

We'll shake hands on constructive criticism. But if you're gonna outright shun a critic then you're not taking criticism positively are you not? We are way beyond the age of paternalism.

Again, I find it immature that you're picking at every single bit of my thread like the word "Grow up". I literally loled at this. Also immature that you're disallowing my opinions by deleting my accounts? What is this? Primary school?

 

You say what you're gonna say, Kai, I don't really give 2 sexual intercourses about what you have next up your sleeve, I've already given you my honest 2 cents. I wrote this for the awareness of other players. Interpret me as the fault, fine. Really, there are so many other private servers out there I don't have to stay and receive your bull-poop.

 

I'm incredibly confused why you think it's unreasonable to ban people for not updating their files after a considerable amount of time? Things are updated so that everyone can enjoy new content and fixes and this requires that players update their files. People not updating their files causes problems for themselves and therefore staff.

You only get banned until you update your files and there are no real repercussions. If you don't want to play with the server's current files, then don't play the server.

Can't help but think you're making a problem out of nothing.

 

Because majority don't know about updates! If I receive a login error saying I've been "permanently banned", without any idea of updates, my first impression would be that I genuinely have been "permanently banned" as a repercussion for misconduct or something I did wrong in-game.

This is not merely nothing. Look at the ban appeal section. Count how many are making appeals because of unupdated files. And you'll notice majority, if not all, who were banned for unupdated files don't know about the update. What happens then to those who don't make an appeal and accept their ban (not knowing about updates and being banned for unupdated files)?

 

majority??? are u sure.... ??? or are u talking non-sense ??

 

It's actually only a minority that does not know about the updates, even though ban appeals can give you the illussion of it being the other way around.
Either way, being banned for using outdated files isn't anything to worry about, as it's only purpose is for Staff to help you remind you really have to update.
I can understand it is intimidating when you see a pop-up message mentioning you're permanently banned without showing the reasoning behind it, but that will be fixed again soon.
In the near future ban messages will show the reason to your ban again, in which case a ban for outdated files will just mention for the player to have to update and make a thread once done.
Additionally to that, prior to the current scrolling message about the krexel door bug, there was also a scrolling server message up for days that told players to update, in case they hadn't checked the forums / website yet.

 

I beg your pardon then, I meant majority of beginners/new comers to the server.

 

Judge Paanda here, ur the one at fault here.
1. private server don't have nice coding like msea or gms(when a player client is outdated, they cant play it). True, maybe u r one of the player who don't read the announcement in game or homepage n forum notice frequently, but some player may have ill intention for updated files like this and the staff can't separate this 2 kind of player, so they give a deadline for player to update their client and ban them if they don't update after the deadline so the one that updated can appeal to get unbanned.



2. U typed ur ban appeal title as 'banned due to outdated files' assuming u know the reason u were banned, u insult the staff b4 they explained anything to u.


3. The staff explained politely of the t&c that u should have read, told u politely he is insulted by ur words n told u a proper way to get ur ban lifted.
And u provided it, which is good. But instead of waiting for ur ban to get lifted, u insulted the staff for 2nd time.


4. u said so urself that many ppl is appealing for the same reason, but did u saw almost 100% of the ones who provided ss of updated files got their ban lifted? so who's the one that has too much ego here?

Conclusion : So starting now, take ur time to read n play the forum more frequently, there's quite some hilarious or meaningful abuse report n ban appeal including urs.

Lastly, i donno why i wrote this long useless thing, i guess im bored but give some likes please

 

man its not hard to update though so i dont see the need of making all this fuzz about nothing

 

How you say the majority of beginners / news to the server will no have troubles since they dowload the new files in order to play the game.
Just becouse they're new they will have no problems since dowload the new updates.
In case of those one who still with old files i don't see no trouble here since i always saw Charlie go to the free market and type how to do it. EVEN that i guess 4 days its enough to dowload the files since the message was IN FRONT OF YOU for 4 days.

So basically GMs don't even have the problem what thats guys don't do. Its basically you error. BUT HEY at least Charlie's always try to help and i know becouse i always saw he at free market.

 

I'd have to agree. Everything that there is to be said has been said, and it's only going to foster problems if this stays open.

Closing.