Closed Haven't been rewarded from the new nx coupons

Discussion in 'Closed' started by egyptcentral, Dec 2, 2017.

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  1. egyptcentral
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    egyptcentral Active Member

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    IGN: PixelDit
    Problem:Nx Wasn't rewarded from the new nx coupons.
    Details: after entering the cash shop to get the reward from the nx coupons, they just disappear without rewarding the nx, tried loggin on and off but nothing seems to work.
     
    egyptcentral, Dec 2, 2017
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  2. Kai
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    Kai Donator

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    Are you sure? The amount is automatically credited so you won't be notified. If your NX etc is gone, then it has been credited into your account.
     
    Kai, Dec 2, 2017
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  3. egyptcentral
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    egyptcentral Active Member

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    Yea, absolutely sure, I went to cs 3 times to redeem the coupons, none of the coupons has rewarded me
     
    egyptcentral, Dec 2, 2017
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  4. Kai
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    Kai Donator

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    Do you still have the NX etc in your inventory? If your answer is no, then I am certain the NX has been credited (quietly, so you won't be notified as it's automatically consumed).
     
    Kai, Dec 2, 2017
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  5. egyptcentral
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    egyptcentral Active Member

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    Went to cs to redeem about 15k or more from the coupons, I had 0 Nx and the same goes for now 0 Nx
    The Coupons no longer exist
     
    egyptcentral, Dec 2, 2017
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  6. Kai
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    Hmmm. Okay we'll look into what's causing it. I supposed the coupons were a mix of 100 and 250 NX?
     
    Kai, Dec 2, 2017
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  7. egyptcentral
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    100, 250 and also 5000
     
    egyptcentral, Dec 2, 2017
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  8. Kai
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    Just to double check but all 3 are the cards that were released in the update yesterday right?
     
    Kai, Dec 2, 2017
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  9. egyptcentral
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    Yes sir
     
    egyptcentral, Dec 2, 2017
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  10. Kai
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    Okay thanks. I've forwarded this issue up to the developers for investigation.
     
    Kai, Dec 2, 2017
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  11. egyptcentral
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    egyptcentral Active Member

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    Alright, thanks alot Kai
     
    egyptcentral, Dec 2, 2017
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  12. egyptcentral
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    bump
     
    egyptcentral, Dec 4, 2017
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  13. Kai
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    No need to bump. We are still looking into it.
     
    Kai, Dec 4, 2017
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  14. egyptcentral
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    Oh alright, thank you and sorry
     
    egyptcentral, Dec 4, 2017
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  15. Matt
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    Matt Administrator

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    Have you ever gained NX on this account by voting before?
     
    Matt, Dec 5, 2017
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  16. egyptcentral
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    egyptcentral Active Member

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    Never voted on this account before, maybe thats the issue?
     
    egyptcentral, Dec 5, 2017
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  17. egyptcentral
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    Update on my status:just voted on this account for the first time and gained part of the nx, still missing the coupons before this occures
     
    egyptcentral, Dec 5, 2017
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  18. Matt
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    Thought that might have been the issue, looks like we have a bug to fix. How much NX in coupons do you believe to have lost and do you know the date/time that you attempted to exchange them?
     
    Matt, Dec 5, 2017
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  19. egyptcentral
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    egyptcentral Active Member

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    attempted twice I think last saturday and friday, I believe about 20-25k nx
    edit:I dont remember the time
     
    egyptcentral, Dec 5, 2017
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  20. Matt
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    Okay thanks, we will check a backup database to confirm that you had around this amount and will refund you once done.
     
    Matt, Dec 5, 2017
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