Closed error code

Discussion in 'Closed' started by Aliens, Jan 1, 2018.

  1. Aliens
    Offline

    Aliens Donator

    IGN:SanPan
    I can't log in to the game. It always show me error code
    Last thing I did in game is use Lv.13 Red sky ski (from event PQ) at FM,then game shutdown.
    Reinstall still same
     
    Last edited: Jan 1, 2018
  2. Kibito
    Offline

    Kibito Well-Known Member

    which error code are you receiving?
     
    Johnny likes this.
  3. Aliens
    Offline

    Aliens Donator


    error code : -2147287038 (Unknown error 0x80030002)
     
  4. Kibito
    Offline

    Kibito Well-Known Member

    That error code means that your MapleRoyals files are outdated. Try to uninstall MapleRoyals by going to the Control Panel and doing the following:

    1) Go to Programs and Features.
    2) Find MapleRoyals and click it to select it, and then click Uninstall.

    Now go back to the main site and install the new client, and you should be ok.
     
    Johnny and violaceopes like this.
  5. Aliens
    Offline

    Aliens Donator

    I did two times but still…
     
  6. Kibito
    Offline

    Kibito Well-Known Member

    If you play any other private servers make sure that your MapleRoyals client and files are in their correct folder.

    Also wanna add that if you see a "(1)" in any of the file names you have duplicates and the uninstall probably wasn't done properly

    Edit: might have to do with a bugged item on the character since he can log onto other accounts
     
    Johnny and violaceopes like this.
  7. Aliens
    Offline

    Aliens Donator


    I can log in with other account, so I think not folder problem. Thank for you suggest
     
    Kibito likes this.
  8. Andreas
    Offline

    Andreas Donator

    When are you dcing and what exactly happens?
    The character SanPane does not have a Red Ski equipped, are you giving accurate details?
     
  9. 3825
    Offline

    3825 Well-Known Member

    ooh i remember seeing you after the patch too! so it shouldn't be an issue with the client download.

    super nice avatar btw
     
  10. Aliens
    Offline

    Aliens Donator

    Oh thats my other character in same account
    Ign SanPan
    use Red ski at FM,then game shutdown.
    I can't log in after it, it always show me error code when I chose any CC

    error code : -2147287038 (Unknown error 0x80030002)

    ( I can log in with my other account )
     
    Last edited: Jan 1, 2018
  11. Aliens
    Offline

    Aliens Donator

    Waiting 2 day but still can't log in
     
  12. Andreas
    Offline

    Andreas Donator

    Sorry for the delay.
    I have found the problem, and it's caused by your Chinese Lion Headgear NX hat, I removed the item and refunded you 3500 NX. You will not be able to use it before the next patch which will solve this problem.
     
  13. Aliens
    Offline

    Aliens Donator


    Why I can not log in ?
    Need to wait until next SC?
     
  14. Andreas
    Offline

    Andreas Donator

    There was a server check today so I assume you can log into the game now.
     
    Aliens likes this.
  15. Aliens
    Offline

    Aliens Donator

    Can't log in
    I guess my character still got problem
     
  16. Aliens
    Offline

    Aliens Donator

    Waiting
     
  17. Matt
    Offline

    Matt Administrator

    Do you still have the lions headgear?
     
  18. Aliens
    Offline

    Aliens Donator

    I can't log in, but Andreas told me he help me removed it.
     
  19. Matt
    Offline

    Matt Administrator

    So what happens when you try to log in? Please give more information.
     
  20. Aliens
    Offline

    Aliens Donator

    Wherever I choose from any channels,the game just exit then show me error code.
     

Share This Page