Closed Lost AP resets

Discussion in 'Closed' started by Ghostie, May 25, 2018.

  1. Ghostie
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    Ghostie Well-Known Member

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    IGN: ghostyknight
    Problem: lost AP resets when retrieving from CS

    Details: lost a stack of AP resets when retrieving from CS.
    Video proof provided to Andreas via PM due my act ID being visible.
     
  2. Kai
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    Kai Donator

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    When you retrieved it, did it appear in your inventory or just went missing? I would attempt to try it again after the next server check when we run our cash item fixer tool (which will normally fix such bugged items).
     
  3. Ghostie
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    Ghostie Well-Known Member

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    Hi Kai,

    I have a total of 37 apr in my CS inventory.
    I am not sure how or why it stacked up while in CS.
    Initially i thought it was normal when user logs off with APR leftovers in the CS.
    So i did not pay much attention and and was withdrawing it plus buying more apr to sell.
    Then when i was counting and checking the APR, the whole stack became 1 instead of original 37
    i try to put the apr back but it's still only 1, so 36 disappear.

    Initially, @Andreas said he would refund then he changed and mentioned that he would check again before deciding.
    I am still waiting for a reply since i posted this issue last week.

    I will drop you a PM with regards to the video recording that i had.
    It's unedited and has my login ID visible there.

    edit**
    i can't start a pm with you. let me know if you like to see the video recording.
    Thanks
     
  4. Kai
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    Kai Donator

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    If that's what Andreas said, then it's best you wait for his advice. Otherwise it will just be confusing on our ends.
     
  5. Ghostie
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    Ghostie Well-Known Member

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    ok noted on this.
    I will wait for Andreas for my case
     
  6. Ghostie
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    Ghostie Well-Known Member

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    Can any other GM assist in my case?

    I have since pm-ed Andreas twice but i haven't gotten any response since.
    I am not sure if some1 is looking into my case.
     
  7. Kai
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    Kai Donator

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    Only Andreas can handle it, so you have to be patient as our plates are full from the update stuffs.
     
  8. Ghostie
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    Ghostie Well-Known Member

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    ok noted with thanks.
    will wait till after the patch.
     
  9. Kai
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    Kai Donator

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    Thank you for your understanding. Do send Andreas a PM again after the patch.
     
  10. Ghostie
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    Ghostie Well-Known Member

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    No problem. Thanks for the response 0:)
     
  11. Tim
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    Tim Administrator

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    has andreas replied to you yet?
     
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  12. Ghostie
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    Ghostie Well-Known Member

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    Hi tim, nope not yet.

    If any other GM would like to help, please notify me so I can send my case details via pm due to my fairly visible login id.
     
  13. Tim
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    Tim Administrator

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    you can inbox the video to me if you'd like
     
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  14. Tim
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    Tim Administrator

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    added 111600 NX to your account for the 36 AP you lost
     
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  15. Ghostie
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    Ghostie Well-Known Member

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    Thanks Tim for your help :love:
     
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