Hi I have forgotten the email for account jeslyn , I have posted for ign change in forum from jaziyl to minakyu
Provide ur account info (account ID/Date of Birth/IGNs) privately to an Admin to let them know that you are the real owner of the account, and so they can and will help u.
They have real life stuffs to take care of too, I guess you can only wait for now for ur issue can only be handled by an Admin.