Unable to connect to the game server

Discussion in 'Closed' started by eEyaL, Mar 9, 2019.

  1. eEyaL
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    eEyaL Member

    Hey, I'm new here.
    Whenever I'm trying to log in to my newly created character I immediately crash to the login screen with the "Unable to connect to the game server" error message.
    I tried about everything that's related to my IP or DNS, tried to restart, tried port forwarding, nothing helped.
    I am able to login to other servers though...
    Any help would be great. Thanks
     
  2. eEyaL
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    eEyaL Member

    Update: I tried logging in through my phone's mobile hotspot and succeeded, so it's a problem with my internet connection.
    I noticed that when I connected through the hotspot, the PIN prompted as usual but when I try to log in through my home's internet connection, the PIN pop-up doesn't prompt.
    I tried anything I can think of, this is really frustrating :'(
     
  3. eEyaL
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    eEyaL Member

    Any help...? This problem is really not logical and I can't manage to fix it...
     
  4. LeakyBrain
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    LeakyBrain Member

    Did you try from other PC?(to minimize the options)
    If you connected with cable you capable of joining the game?
     
  5. eEyaL
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    eEyaL Member

    I did, and the problem remained.
    I also tried using both wi-fi and cable, both failed to work as well. I've a feeling it's something to do with my ISP, but I don't know what can I do about it.
    I'm pretty sure the problem is something about that my internet connection blocks the PIN prompt packets. I really don't know :(
     
  6. Kibito
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    Kibito Well-Known Member

    There's no known permanent fix, it is a reoccurring issue in your region. [:(]

    Some have had success after following @Aethern's advice;

    If interested you can also read more about it here.
     
  7. eEyaL
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    eEyaL Member

    Thanks for your response.
    Unfortunately none of those things helped, I guess I'll have to give up :\
     

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