Closed Cannot Log In to Account - Error Code -2147287038

Discussion in 'Closed' started by Zenofang, Jul 23, 2019.

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  1. Zenofang
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    IGN: Zenofang
    Problem: Cannot log in
    Details: Whenever I log in and click my character, the map starts loading and then fades out and the client crashes. The Error Code is -2147287038. It seems to be an account specific issue, as I can't log in on other computers either.

    I tried reinstalling with the latest files/client, but it does not help.
     
    Zenofang, Jul 23, 2019
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  2. Zenofang
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    Also my account has two characters: I can log in to the other character, but not this one. Perhaps it is an issue with loading the map? My character is in Hennesey
     
    Zenofang, Jul 23, 2019
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  3. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Please install the latest files as of 22nd July
     
    Dave Deviluke, Jul 23, 2019
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  4. Zenofang
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    I already reinstalled/downloaded latest files as of July 22. I will try again though
     
    Zenofang, Jul 23, 2019
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  5. Dave Deviluke
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    Does your computer have other maple private server files?
     
    Dave Deviluke, Jul 23, 2019
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  6. Zenofang
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    Nope, no other maple private server files.
     
    Zenofang, Jul 23, 2019
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  7. Dave Deviluke
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    Usually this error is caused by outdated game files, or mixed with other private server files

    Other possible reasons I can think of would be corrupted cash items / wish list (might be a new bug if those are causing issues)
    Is the bugged character wearing any cash equipments or changed any face / hair? (Could help with debugging the character)
     
    Dave Deviluke, Jul 23, 2019
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  8. Zenofang
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    Game files aren't outdated, and never downloaded another private server.

    The character was wearing transparent hat, aqua seraphin, and I don't remember the other cash equips, but it was wearing many. Probably had some items on the wish list, but forgot which ones.

    Also, I was playing on it just fine until I went to Hennesey. Then it suddenly crashed, and the login issue was happening. Can't log in on other people PC's as well.
     
    Zenofang, Jul 23, 2019
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  9. Dave Deviluke
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    Guess we have to wait for an Admin to confirm if the equipped cash items are bugged
     
    Dave Deviluke, Jul 23, 2019
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  10. Zenofang
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    Ok, finally got in. Reinstalled for 2nd time, and works now. Thanks for the help
     
    Zenofang, Jul 23, 2019
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