Closed Ban for no reason (Balshaw and Shomron)

My name is Balshaw IG and my friend's name is Shomron.
We both were PQing Carnival PQ , at the moment we finished a PQ someone arrived and told us "Nice hack".
At the beginning we thought our game crashed but then we realized he banned us both ( still not sure).
We've started to play a few days ago and I can ensure you that we both did not use hack. If there's any way to prove it let me know because we play like a week and putted in effort and it doesn't make sense that someone (Admin or whatever) can arrive and ban people for no reason, seriously.
Ban message when attempting to log in:
This is an ID that has been deleted or blocked from connection.

 

May I see it? Because I seriously don't know what is going on.
Can I speak to you or someone in discord maybe?

 

.

 

No.

 

Thanks for being such a nice human

 

Thanks for benefiting from a hacker (your friend) and wasting our time by trying to pretend nothing's wrong.

Good day.