Game crashes after selecting character

Discussion in 'Closed' started by Lapper, Apr 23, 2020.

  1. Lapper
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    Lapper Member

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    Hello,

    I when selecting my character my game would crash and I would get the following error:

    upload_2020-4-22_21-57-57.png

    I have done the following:
    Reset my PIN
    Reset/remove my PIC
     
    Lapper, Apr 23, 2020
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have you downloaded the new files
     
    Dave Deviluke, Apr 23, 2020
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  3. Lapper
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    Lapper Member

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    No I have not, is this a normal thing after an update?

    Where would I download these files?
     
    Lapper, Apr 23, 2020
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  4. Lapper
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    Oh I see what you mean, I have to download the whole game again. I will do that right now.
     
    Lapper, Apr 23, 2020
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  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    The same place where you downloaded the installer
    https://royals.ms/?page=download
     
    Dave Deviluke, Apr 23, 2020
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  6. Lapper
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    Lapper Member

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    I am still getting the same error:
    [​IMG]

    I first completely removed the old one and restarted my computer.
    Then installed the newest version: MapleRoyalsSetup-1024x768-20.04.22

    Is there anything else I can try?
     
    Lapper, Apr 23, 2020
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  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As this issue don't have a fixed solution, you can try the following

    1) restart PC
    2) update graphic drivers
    3) Windows Update
    4) Make new character and login it
    5) re-install and restart
     
    Dave Deviluke, Apr 23, 2020
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  8. Lapper
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    Lapper Member

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    Dang I did the following things and it still didn't work.

    1.)Windows update: 1903-OS Build 18362.815 and 1909-OS Build 18363.815
    2.)Graphics Drivers update: win10-radeon-software-adrenalin-2020-edition-20.4.1-apr2
    3.)Uninstall game and restarted PC
    4.)Installed game and made new character and got the same error

    Is there anything that can be done in the backend? Like clear my character cache data or anything?

    I was level 29 looking forward to getting to level 30. :'(
     
    Lapper, Apr 23, 2020
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  9. Shimeji
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    Shimeji Donator

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    I did basically the same thing, and still can't log in.
    I also restarted router, reset pic, tried multiple accounts/characters.

    Edit: Updated to latest Win 10 version 1909, and now able to log in.
     
    Last edited: Apr 24, 2020
    Shimeji, Apr 23, 2020
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