Solved [Solution Given] [Experimental] HT Crash Test Fix

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  1. Matt
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    Matt Administrator

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    As of Update #70, this fix is no longer supported.

    We hope that the improved client stability that came with this update has alleviated most issues, however if you seem to still be having crashing issues, in particular if you are multiclienting, then we wold suggest trying to use separate installation folders for each client you wish to open.

    At this moment we are unsure if using separate folders will help, but would like to find out if it does, so please post in the thread if using multiple installation folders for multi clienting makes a difference.

    Thank you.



    We are aware that some users are still experiencing crashing issues at some bosses since Update 65. The issue seems to mostly be affecting Horntail and causes multiple users to disconnect at the same time. We do not yet know the cause of the issue but would like to try some ideas.

    If you often disconnect at Horntail, then it would be very helpful if you could download the following Sound.wz file and replace the old one in your MapleRoyals folder. The Sound.wz file has Mob and Pet sounds removed, so you will notice that some sounds are missing, and this is intentional for us to try and see if it points us in the right direction of providing a proper fix.

    https://mega.nz/file/b4AlwIxZ#Phi7ikD1PpFkQFYsuVzLDuWXAGJkd_-Y5MGTPlzKWzQ

    Please only use the Sound.wz file if you have been experiencing disconnecting issues at Horntail, and please report back here with your results after testing.
     
    Last edited: Feb 6, 2021
    Matt, Jun 3, 2020
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  2. GermanKiddo
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    GermanKiddo Donator

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    I will test it later and let u know :)
    Thanks for the effort!
     
    GermanKiddo, Jun 3, 2020
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  3. KWJ
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    KWJ Well-Known Member

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    Thanks Matt, will test it out. Just to confirm, muting the game shouldn't affect the test, right?
     
    KWJ, Jun 3, 2020
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  4. adankim
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    adankim Member

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    Not sure if this helps, but out of the three times I have went in for Horntail I have dced 2/3 times. Both times I was streaming on discord, but when I closed the stream I didn't dc. Just dced from Horntail 30 minutes ago again and will try this fix posted above ^. Thank you.
     
    adankim, Jun 3, 2020
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  5. Matt
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    Matt Administrator

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    Presuming you also crashed while being muted before, then it should be fine to still have it muted with the new Sound.wz for testing.
     
    Matt, Jun 3, 2020
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  6. Rhynhardt
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    Do you believe this would make a difference if you already had sounds muted? I haven't had any DC issues but I haven't HT'd since the last SC
     
    Rhynhardt, Jun 3, 2020
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  7. Matt
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    Matt Administrator

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    If you haven't had disconnecting issues since update 65 with fixes for crashing issues, then you should not use this fix, only use this fix if you have experience crashing/DC issues since the patch.

    As far as I know muting does nothing in regards to the client loading sounds into client memory and rather just sets the volume to 0%.
     
    Matt, Jun 3, 2020
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  8. Joshua Leong
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    Joshua Leong Well-Known Member

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    Thank you so much for working on ways to fix the DC. I will try this in an hour. I've constantly dced after legs and tail and was losing my motivation to play the game entirely. Will update after HT run. Will not mute the sound in game but will put volume of mapleroyals at 1% to test things out. Thanks again Matt.
     
    Joshua Leong, Jun 3, 2020
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  9. adankim
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    [UPDATE] Fix worked for me.
     
    adankim, Jun 3, 2020
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  10. Matt
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    Thanks for the feedback, hopefully more players have the same result after testing.
     
    Matt, Jun 3, 2020
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  11. Joshua Leong
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    Joshua Leong Well-Known Member

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    [Update]

    I did full screen, restarted PC, GFX after legs and tails, didn't mute the in game volume (set speaker volume at 1%), single client. It worked for me, didn't crash from 1 run. Will try again tomorrow and will further update this post.

    Please advise if I should bother with the PC restart / GFXing and also will double clienting work smoothly now.

    Thank you!
     
    Last edited: Jun 3, 2020
    Joshua Leong, Jun 3, 2020
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  12. Matt
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    Matt Administrator

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    Good to hear, I don't know if PC restart or GFX'ing is required, and don't know about double clienting either, feel free to test!
     
    Matt, Jun 3, 2020
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  13. Friend
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    fix worked here too. i reclient before the ht and was using the 800x600 client. didnt double client.
     
    Friend, Jun 3, 2020
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  14. Matt
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    Matt Administrator

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    Nice... 3 out of 3 so far, looks like we might be on to something.
     
    Matt, Jun 3, 2020
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  15. boredxz
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    I just ran and didn't dc. Didn't have slow map loading afterwards either. I always play with sound muted and kept it muted after replacing Sound.wz.

    edit: 3 HT no gfx no crash. Still have map load lag though.
     
    Last edited: Jun 4, 2020
    boredxz, Jun 4, 2020
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  16. Joshua Leong
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    [Update 2.0]

    I did full screen only at main body, GFX after legs and tails, didn't mute the in game volume (set speaker volume at 1%), single client. It worked for me, didn't crash on my 2nd run. Will be running one more later without full screen at main body and will further update this post.

    Still face map load lag after finishing HT.

    Thank you!
     
    Joshua Leong, Jun 4, 2020
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  17. Matt
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    Is the map loading lag something only players that experienced disconnects at HT encountered? Or do others users that don't d/c and are not using this fix get this too?
     
    Matt, Jun 4, 2020
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  18. world
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    Hey guys! Finally managed to clear my first HT after crashing or 3 times and dying 2 twice. I first tried with this sound file Matt posted twice.

    1st try - windowed mode, muted my speaker as well, GFX after legs (low enter, right enter) , GFX after tail (left enter, right enter). Managed to survive without crashing until 1 head left before I died. Still didnt crash or d/c until I got kicked out of the map
    2nd try - windowed mode, muted my speaker as well, GFX after legs (low enter, right enter) , GFX after tail (left enter, right enter). Managed to survive all the way without crashing or d/c (FINALLY).

    Im on NVIDIA and always crashes until now. Also I want to give a shout out to @Joshua Leong . So after crashing in my first HT, I smega to see if any Admin could warp me back into the party again but the only whisper I got was from this good sir Joshua, he asked about the details of my crash, specs of my system, etc and shared with me his experience. Just when I was starting my 5th HT, I whispered him to check if he has any tips for me, he shared this latest awesome post and I told my party to wait for me to download and replace the sound file. I quickly read through this thread and followed exactly Joshua's settings and finally I got my first ever HT necklace!

    So for everyone else who has this disconnecting, crashing issue with HT, READ THIS THREAD and follow what everyone does!!
     
    world, Jun 5, 2020
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  19. Joshua Leong
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    Joshua Leong Well-Known Member

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    [Update 3.0]

    I did windows mode for the whole run, GFX after legs and tails, didn't mute the in game volume (set speaker volume at 1%), double client. It worked for me, didn't crash on my 3rd run.

    Still face map load lag after finishing HT on 3rd try which is not a big deal as we can reclient after finishing HT!

    I'm quite confident to say this trial is very successful and very thankful for this! :love:
     
    Joshua Leong, Jun 5, 2020
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  20. GermanKiddo
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    So, 1/1 its not much but I didnt dc even though the Bishop kept using genesis and bahamut.
    Kept the graphic settings on low and didnt gfx at all.

    Worked fine for me, hopefully not just a case!

    And also happy to hear that it works for other people too! great great ~
     
    GermanKiddo, Jun 5, 2020
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