Closed Ban appeal

Discussion in 'Ban Appeal' started by jasonlqj, Aug 1, 2016.

  1. jasonlqj
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    jasonlqj Member

    Character Name:FlyMaggie
    Last thing you did:train in henesys
    Why do you think you got banned?:i have no idea, i live in taiwan ?
    Ban message when attempting to log in:your account has been permanently banned for serious violation of therules.therefore youwill be unable to use this account
    details:Autoban:ZycLeo Mob Vac
    What GM banned you (optional):
     
  2. John
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    John Donator

    Where do you play?
     
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  3. jasonlqj
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    jasonlqj Member

    school in taiwan
     
  4. jasonlqj
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    jasonlqj Member

    do you know i need wait how long can fix ?
     
  5. Dimitri
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    Dimitri Saint of Horses

    Do you have any other location available you can play MapleRoyals from?
     
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  6. jasonlqj
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    jasonlqj Member

    what do you mean ? your mean i live in School dormitory so cannot play???
     
  7. Dimitri
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    Dimitri Saint of Horses

    Someone has been hacking using your school dormitory's internet connection, so we can not unban that IP as it would allow the hacker to play again as well. This means that the only way for you to continue playing is if you have a different internet connection you can play from.
     
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  8. jasonlqj
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    jasonlqj Member

    yesturday i call 2 friend play together with me ,but using school wifi cant vote so he use VPN this mean hack?
     
  9. Dimitri
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    Dimitri Saint of Horses

    Not at all no, someone using your IP has used cheats to get an advantage ingame. In this case the cheat used is called mob vac, which pulls all the monsters on the map towards the player using the cheat.
     
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  10. jasonlqj
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    jasonlqj Member

    so mean i cant play any more ??or you can focus to pc ip becos i did not use hack T^T
     
  11. Dimitri
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    Dimitri Saint of Horses

    We can not unban your current IP address no, this is why I have asked you before if you have any other internet connection or location available to play this game from.
     
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  12. jasonlqj
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    jasonlqj Member

    so mean if i using school internet will forever cant play?
     
  13. Dimitri
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    Dimitri Saint of Horses

    Your school's internet can not be used anymore to play MapleRoyals.
    Now back to the question I've tried to ask you a few times: Do you have any other internet connection or location you can play MapleRoyals from?
     
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  14. jasonlqj
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    jasonlqj Member

    no, i only can use school internet
     
  15. Dimitri
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    Dimitri Saint of Horses

    In that case there is nothing we can do for you at the moment I'm afraid.
    If your situation happens to change at any time in the future and you do have a different internet connection available to play from, feel free to ask us to unban your account so you can play from the new connection.
     
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  16. jasonlqj
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    jasonlqj Member

    or you can unban me 1st? if i go out then can play
     
  17. jasonlqj
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    jasonlqj Member

    hey i gt some way can play ,can you help me unban now?
     
  18. Tim
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    Tim Administrator

    send me an inbox message with your MAC and IP address that you will be playing from
     

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