Closed Ban appeal

Discussion in 'Ban Appeal' started by 15988116268, Aug 14, 2016.

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  1. 15988116268
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    15988116268 Member

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    Character Name: OiainPrince Oiablack (2usename)
    Last thing you did: OiainPrince not online Oiablack not online
    Why do you think you got banned? I do not know why i got banned。 i do not use hacking and i use private VPN
    there is a only one reason i got banned maybe i cost more expensive to buy a private VPN,but the VPN is public。

    I have deceived by customer service staff。
    Ban message when attempting to log in :Haku permanently banned jjjzq:hacking
    What GM banned you (optional):Haku
     
  2. Tim
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    Tim Administrator

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    can you send me an inbox message with the statement of your VPN provider where they say your vpn service is a private IP only available for you?
     
  3. 15988116268
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    Here is the address link of 'private VPN' i bought:http://www.xdjsq.com/buy.php .(The product of 100rmb/mth was showed to be a private VPN which i bought).when i was banned.the customer service staff recognize there not have private VPN。oh my god
    However, it does not work.I was cheated by them. So could you please drop me an official website where i can buy a private VPN and unban my account?
    I do enjoy this game and want to play it .Thank you very much. Best wishes.
     
  4. Tim
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    Tim Administrator

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    can you send me an inbox message of that conversation you had with the customer service?
     
  5. 15988116268
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    [​IMG]
    there have four picture,the first picture and second was Dialogue with the customer service ,the third was VPN Regular client,the forth was VPN S client、
    customer service staff said i bought private VPN but i do not use S client (why i not use because he not remind me),I also use the VPN regular client,and the IP was public
    and than i was banned。so i think it was by mistake。
    so i hope unban , best wishes for you。 if the picture not open here was website:http://user.qzone.qq.com/1913463302/4
     
  6. Tim
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    Tim Administrator

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    you should be able to play now
     

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