Hey so I recently switched my antivirus to Bitdefender and I'm having trouble allowing MapleRoyals to run. It took me a while to allow MapleRoyals to download but now I can't run it. I have added an exception for the entire MapleRoyals folder and the client itself. In addition, I have included a rule that allows MapleRoyals to bypass the firewalls. Even after this, I can't run MapleRoyals without disabling Bitdefender (which I had no issues with my old one when I added these exceptions and bypasses). Does anyone have any way to allow Royals to run without disabling Bitdefender?
I downloaded it and of course it deletes the mapleroyals.exe, the problem is the free trial don't seem to have the customizable futures which you seem to get with the real paid version. Try this other then that I can't help you since there are no options with the free trial. http://www.bitdefender.com/support/how-to-add-exceptions-1163.html
I've tried that and adding an exception for the firewall yet it still doesn't me run it until I disable it :\
it worked for you on your older laptop (with the exceptions on bitdefender) right? Tried running it as an administrator?
Hello kc#erica, If you are aware that the file detected by BitDefender is not malicious, you need to disable the BitDefender Real Time Protection then save it. After that, you can add the path where the file was saved to the BitDefender Exclusions from scanning list . Here is the procedure that will help you do this : 1. Open BitDefender and click on Switch to Advanced View. 2. Click on Antivirus then choose the Exclusions tab . 3. Make sure that the option "Exceptions are enabled" is checked then click on the Add button from the right (it is represented by a plus "+" ). 4. The Exclusion Wizard window will appear . At steps 1 choose the option "Do not scan file or folder paths" and hit Next. 5. At steps 2 click on the Browse button and browse to the following location where the file is saved and then click on Ok. Choose Add after the path is displayed . After that click on Next . 6. At steps 3 leave the options as they are and hit Next. 7. At steps 4 leave the option "Select this if you want the scanning task to be started when you click finish" unchecked and then click onFinnish . http://forum.bitdefender.com/index.php?showtopic=17101
Advanced mode no longer functions like it did when that was posted :\ But I have tried steps similar to this.
Seems bitdefender is a very annoying program. I can't help you sadly, your best bet is sending a request to the bitdefender support team since you paid for it they should help you.
