Closed Cannot login

Discussion in 'Ban Appeal' started by NaCly, Jul 29, 2024.

  1. NaCly
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    NaCly Member

    ALL Your Character Names: NaCly, FeXMan, (and another beginner that I can't remember)
    Last thing you did: Played normally, nothing special
    Why do you think you got banned?: I don't know
    Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection.
     
  2. Kenny
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    Kenny Donator

    You are not banned. Try restarting your router or get a private VPN see if it works
     
  3. NaCly
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    NaCly Member

    Ok, noted. Thanks for the help, I'll try resetting my internet to see if it works.
     
  4. NaCly
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    NaCly Member

    Hi, I've tried restarting my router and I'm still unable to connect. I also created another account and that one's unable to connect too. Is there anything else I can try? Thanks.
     
  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

    You may try logging in via mobile data (hotspot) to confirm if it's a IP issue

    If yes, please ensure your IP address is updated when resetting modem/router
    https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570
     
  6. NaCly
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    NaCly Member

    Thanks! I've restarted the modem/router using that link and it worked. I think previously I switched them on both at the same time, which created some errors. Thanks again for your help!
     
  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

    Welcome, glad the issue has been resolved
     

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