Just checking one thing, are you making sure you are entering the correct Username when prompted here? Are you sure you are entering USERNAME and not Character Name?
There are no votes recorded for this characters' account since at least 19th March when we started using gtop100 pingback. Are you sure you are doing the following procedure?: 1) Go to https://royals.ms/?page=vote 2) Type your account USERNAME (not your character name). 3) Click 'vote'. 4) On the next page click where it says 'please click here to vote'. 5) On the next page complete the FunCaptcha: 5a) Click 'verify'. 5b) Rotate the image so it is the correct way up. 5c) Click 'done' 5d) Click the red button 'VOTE FOR MAPLEROYALS - NOSTALGIC MAPLESTORY SERVER'.6) Wait 2 minutes and then check the cash shop for your NX.