Closed ID that has been deleted or blocked from connection, HELP!

ALL Your Character Names: MissiMiss ( Can't remember rest of my characters )
Last thing you did: Don't remember
Why do you think you got banned?: Maybe someone hacked my account and did something illegal :/
Ban message when attempting to log in: ID that has been deleted or blocked from connection
What GM banned you (optional): Don't know

 

Hi! Your account was hacked due to poor account and subsequently banned as a precaution.

Please change your login details such as your password, PIN and PIC via our Control Panel on our main website and let me know once you've done that so that I may proceed with unbanning your account.

 

Hi,
I've changed my password and I resetted my PIN and PIC. It says that I have to log in the game to set a new PIN and PIC.

 

Thank you so much!!!