Closed Need Help

Discussion in 'Closed' started by Sandrita, Nov 24, 2020.

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  1. Sandrita
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    Ign: Hambone
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    Yesterday I entered the game of my Nigh Lord ign: Hambone I was surprised that I am missing my items and other things that I do not remember, the most important are: Shoes 11atk Cape 11atk Glove 15atk, Spectrum 3 dex, Overall 18 INT Bathrobe I hope you can help me and recover my items since I returned to play for a long time.
     
  2. Muff
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    Have you shared your account login details with anyone else, or do you use the same login information on other platforms?
     
  3. Matt
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    You mention that you have only returned to play yesterday, however I can see that this account has been logged into and been actively played since the beginning of October, with no seemingly suspicious logins that would suggest that you were hacked. Are you sure that you lost these items recently?
     
  4. Sandrita
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    I am using a translator: I meant that yesterday I entered to play and I was surprised that I was missing items, I do play I have been playing all these days in the last months about 2 months
     
  5. Sandrita
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    I play maple story at home, at work and when I share the internet to my laptop to play
     
  6. Sandrita
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    Yes, recently I lost these items but it was yesterday that I looked at my items and they were not there, maybe they will have spent days before 2-4 days approx because I only entered and stopped for a while I have not gone to bosear these last days and talked, but I did not pay attention in my items that I had on and it was yesterday that I noticed and it was not
     
  7. Sandrita
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    All this happened in the course of this last week because I am not to look at my items in place and I only noticed when I could not attack and I saw in my items that I no longer had them
     
  8. Muff
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    On what date do you clearly remember having the items and on what date do you clearly remember not having them?
     
  9. Sandrita
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    I remember having it clearly on November 18, from that day I do not remember going to bosss ZK, ETC I do not remember because my work schedule is busy and I only enter my free time, from November 18 onwards If I have entered the game but I have not realized if I had my items I only saw it yesterday as I told you before since the player has NX clothes and hides the items so I did not notice until yesterday that I could not attack and I wanted to change items
     
  10. Muff
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    And you didn't answer my earlier question.
    Have you shared your login details with anyone?
    Have you used the same login information elsewhere?
     
  11. Sandrita
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    I have not shared my account details with anyone, I go to play from my home pc, my work pc and on my laptop when I want to play and get out of the ring since most of the time I play one day if one day not rarely do I go in for days in a row.

    2.If I have played maple in other places such as at home, work, on my personal laptop and once on a cybernet only in those places, because when you want to play and have the time, the place does not matter because I like to play maple I hope you will The information I give you can be of use and it can help me. I don't understand your questions very well, exactly, I'm using a translator
     
  12. Sandrita
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    I hope you can help me and see the movements of all my items that surely were followed that some I do not remember
     
  13. Muff
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    When did you play in a cyber cafe, and did you change your password after?
     
  14. Sandrita
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    If I played in a cyber cafe but it was at the end of September or the beginning of November, I don't remember the exact date because I don't play often, I play one day, if not one day, but my current password is several months old.

    And how was it that I went 1 time, I don't remember the exact date, what is my current password, it has been a long time since I changed it
     
  15. Sandrita
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    I hope you can help me :( :'(
     
  16. Sandrita
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  17. Matt
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    I cannot see any suspicious logins to your account (from a different IP address / other part of the world). So if you were hacked then it looks like it was done locally. Possibly you left your account logged in and unattended?

    I can send you a list of your historical login attempts if you want to try and figure out any suspicious logins yourself.

    In any case we don't refund players for items lost due to account security issues, and there are no possible situations where the server would delete your items. For these issues we are only able to try and confirm for you that you were hacked.
     
  18. Sandrita
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    what I want is to recover my items that I have lost, to know who my items were transferred to because I made them to us.

    I want you to help me recover my items, because I have not transferred it to any of my accounts, you must have the history of the transfer of the items to know that they actually exist, please do not ask for things that are not only I want to recover my items and play again
     
  19. Sandrita
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    because someone has had to enter my account and look for my items to another person, previously I have seen similar cases and it has been possible to recover the items are mine and I have not given them to anyone.
    I have seen similar cases before and it has been possible to recover the articles that are mine and I have not given them to anyone. I only ask you to be partial and help me please.
     
  20. Sandrita
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    Because it is very suspicious that someone transfers 15b valued items to another account, no one in their right mind would do something like that and I did not, I am sure that you can see who is the account that transferred my items and be able to recover please if not it's called being hacked or stolen then that is.
     
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