Character Name: New player, don't have one yet Where are you having an issue(s): Starting the game Date and Time when issue(s) occurred (GMT): Once game was downloaded onto laptop, 11/24/2020 at 930pm Details of the issue: When clicking the shortcut a window pops up asking, "do you want to allow this app from an unknown publisher to make changes to your device?". I click yes yet every time the game just doesn't run. There are no other errors or anything. I have Windows 10. There is also a shield next to the shortcut as though it's asking for administrative permissions I think. See screenshot attached. I have reinstalled the game and my laptop is up to date. What error code were you given(if any): No errors, just pop up window saying, "do you want to allow this app from an unknown publisher to make changes to your device?"
There are a couple of things you can try: - If you open task manager, check to make sure there aren't any hanging MapleRoyals processes going on. - You can check to see if your antivirus or if windows defender is blocking it. add the entire MapleRoyals folder as an exclusion.-You can try changing the compatibility options on the application, also have it to run as administrator. right click the exe > Properties > Compatibility > and change it there.-You can change your display settings. Display Settings -> Advanced Display Settings -> Display Adapter Properties -> Select the "Monitor" tab -> and change the screen refresh rate from 59Hz to 60Hz and press Apply. Can you also provide a Screenshot of your MapleRoyals folder and all of the files.
So it looks like it was my antivirus. I disabled it when playing (webroot) and it opens up fine. Thank you so much!
