Closed Wand lost

Discussion in 'Closed' started by hiengseng, Dec 13, 2020.

  1. hiengseng
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    hiengseng Member

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    IGN: Calamansi
    Problem: Wand gone after snowman
    Time: around December 13, 2020 18:20-1850 (UTC)
    Weapon Name: Element wand 6
    Weapon Stats (if possible): tma187 wand i forgot the stats because i build the wand at 2017..
    Details: it is about malaysia time zone 2.30am until 2.50am , after my snowman(cc1 happyvile ) and i sit at fm, i want to wear back my wand but my wand gone how come this happen .
     
    Last edited: Dec 13, 2020
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Hi please kindly confirm the following details so that the Admins can investigate

    IGN: Calamansi
    Time: around December 13, 2020 18 : 30 : 00 (UTC)
    Weapon Name:
    Weapon Stats (if possible):
    Any other relevant details:
     
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  3. hiengseng
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    hiengseng Member

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    done.
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Thank you, will forward the above information for Admin to investigate

    Please do check ~buyback as well to ensure you did not NPC the item by accident
     
  5. hiengseng
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    hiengseng Member

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    i checked a lot time.. i remember i get in to snowman i need wear mitten glove and in after that my wand was gone..
     
  6. hiengseng
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    hiengseng Member

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    i also no comfirm i got missdrop it or not lol.... feel like only i got this bug.. it like this help me close the thread tq...
     
  7. Matt
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    Matt Administrator

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    I'm sorry, but I can't find any evidence of there being issues that could lead to an item randomly disappearing like this. I've spoken to our developer and he's checked all functions relating to changing maps as well as the functions that are used by Rupi. We've also checked our error log for any errors thrown by your character around the time and we couldn't find anything. And unfortunately since we do not currently log every single movement of items we also cannot prove with 100% certainty that the item wasn't accidentally disposed of by other means. Therefore we will not be able to refund you for this item loss.
     

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