Closed Ban Appeal

Discussion in 'Ban Appeal' started by viper1060, Dec 18, 2020.

  1. viper1060
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    viper1060 Member

    Joined:
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    Country Flag:
    IGN:
    mariosallout
    Character Names: emonbrandt, Souless, Cubed
    Last thing you did: was farming in one of the maps
    Why do you think you got banned?: I may have had my vpn on when playing I use it sometimes so I suppose it's possible it may have been on, otherwise I don't know why I would have been banned.
    Ban Message: I received this 'error code: -2147287038 (unknown error 0x80030002)' after I finish logging in and it sends me into the game, it immediately closes the program at that point.

    Not sure if this constitutes a 'ban' it may just be another error non-ban related but i really don't know. I haven't received this before.
     
  2. Soren
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    Soren Donator

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    Kraal
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    Ironman
    If you're able to get past the login screen, then you aren't banned. From what I could see based on that error code, you appear to have outdated files or are missing some that are needed to run the game.
    I'd suggest you uninstall and re-download the current files, and make sure you have the Mapleroyals folder in your anti-virus exceptions so you don't lose important files. If you encounter more error codes, please follow the troubleshooting guide linked here: https://royals.ms/forum/threads/troubleshooting-guide.20556/
     
  3. viper1060
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    viper1060 Member

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    Okay, thanks for the quick response!
     

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