Closed Excessive failed login to account, got blocked

Discussion in 'Ban Appeal' started by JesusHeal, Dec 25, 2020.

  1. JesusHeal
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    JesusHeal Well-Known Member

    Joined:
    Mar 19, 2018
    Messages:
    93
    Likes Received:
    35
    Gender:
    Male
    Country Flag:
    IGN:
    JesusOG
    Guild:
    Elpam
    ALL Your Character Names:
    JesusHeal, (forgot the other accounts inside)

    Last thing you did:

    Just came back after 1.5 years. Forgot password and failed to login too many times. Thus resulting in the block of
    JesusHeal account. After that I realised that resetting password is much easier now. Changed password but cannot login.

    Why do you think you got banned?:

    Excessive failed attempt to login to account.

    Ban message when attempting to log in:

    This is an ID that has been deleted or blocked from connection.

    What GM banned you (optional):

    Should be none. Thanks for the help in advance.
     
  2. Chee
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    Chee Donator

    Joined:
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    Hello :) Your account was hacked due to poor account security and we have subsequently banned it as a precaution.

    Please reset your login details such as your password, PIN and PIC via the Control Panel on our main website and let me know once you've done that, so that I may unban your account.
     
  3. JesusHeal
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    JesusHeal Well-Known Member

    Joined:
    Mar 19, 2018
    Messages:
    93
    Likes Received:
    35
    Gender:
    Male
    Country Flag:
    IGN:
    JesusOG
    Guild:
    Elpam
    Oic... I have changed the password, and will reset the PIN and PIC in-game later as they cant be changed from Control Panel.

    Thank u for helping out! :D Can help to unban my account when r ready
     
  4. Chee
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    Chee Donator

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    Gender:
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    Alright then. Please change your details as soon as you can. I have unbanned your account and you should be able to log into it now.

    Welcome back and Merry Christmas to you! :)
     

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