All Your Character Names: Shimto, can't remember the others Last thing you did: Last time i logged on this account was couple months ago and i realised someone logged on my acc and stole me everything because I wasn't on the place I was last time (the char was in a room in Ariant) Why do you think you got banned?: As I said, someone had access to my account without me knowing it. At that time, I asked a gm and they said that it was probably because I was using the same ids than one in another server. I was kinda disappointed because I lost all my int gear I obtained during all those years so i just left the game without changing my ids. So it might be possible that someone still logged in from time to time. Ban message when attempting to log in: 'This is an ID that has been deleted or blocked from connection.' What GM banned you (optional): Thank you for your help.
Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/ We have changed your password for your own protection. We wont provide this password to you. In order to play again you need to: - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before. - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel). - You should now be able to log in on the game client and set up your new PIN to then start playing again! If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can: Don't post this information in your ban appeal, make a thread at: Spoiler: Email recovery https://royals.ms/forum/forums/support-requests.111/ with the following details: EMAIL RECOVERY 1) Your character names (IGN): 2) The date of birth associated with your account (DD-MM-YYYY): 3) The email addresses you think might be associated with your account: 4) Your account username (Game Login ID): 5) The last time you played: Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps. We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09. Cyber security is very important as malicious internet users are at an all time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.
Thanks for answering, seems like I bought a full new int gear set today for nothing then xD But I have now another problem because I already did all the steps you mention BEFORE realising my account was banned (change password+reset PIN & PIC). The problem is that I couldn't put any new PIN & PIC while being banned and I have now this message. http://www.noelshack.com/2021-08-6-1614465919-pin.png Problem is that even reseting my password doesn't help and i can't reset my PIN since I don't have one for now (the website is asking me to log on in game in order to chose one)
Thank you, I guess i'll just wait for now then! Will the update come in this topic or as a notice on the website?
Please follow the steps according to Tim's instructions to regain access to your account! If you are still struggling to recover your account information feel free to leave a comment on this thread!
After following the steps, i'm back to the 'This is an ID that has been deleted or blocked from connection.' message
