ALL Your Character Names: xinzhao69, clarence3, i forgot the others Last thing you did: i logged in a bit to check my characters Why do you think you got banned?: my account / password combo got exposed somewhere Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection. Please check again.
Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/ We have changed your password for your own protection. We wont provide this password to you. In order to play again you need to: - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before. - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel). - You should now be able to log in on the game client and set up your new PIN to then start playing again! If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can: Don't post this information in your ban appeal, make a thread at: Spoiler: Email recovery https://royals.ms/forum/forums/support-requests.111/ with the following details: EMAIL RECOVERY 1) Your character names (IGN): 2) The date of birth associated with your account (DD-MM-YYYY): 3) The email addresses you think might be associated with your account: 4) Your account username (Game Login ID): 5) The last time you played: Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps. We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09. Cyber security is very important as malicious internet users are at an all time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.
Aw I wasn't unbanned. The message still shows up. Maybe I forgot the account name that those characters were on i dunno. RIP
We are looking into this issue and will keep you updated as soon as there is a solution! If you suspect that you forgot the account ID follow the instructions on this thread: https://royals.ms/forum/threads/lost-email-or-username.154999/
Please follow the rest of Tim's instructions to regain access to your account! If you are still struggling to gain access to your account feel free to leave a comment on this thread
Hello, as it has been over a week since you have been given further instructions on how to recover your account and there has been no additional responses to this ban appeal, I am going to assume you have made it back online safely. If you are still experiencing issues logging in, please leave a reply to this thread.
okay, been putting this off for a while.. because lazy or who knows anyways, yeah 2 months later and i feel like i want some more mesos + NX and more chars so try to reset my password. then i try to reset my pin, but it says i dont have 1 set then i tried logging in, 'This is an ID that has been deleted or blocked from connection. Please check again." Now what? Also if this is somehow not the account that you're unbanning, I'd like to just check if the one I'm trying to login on is the same as what you're unbanning.
Your account is still locked from our end because you haven't changed your information. The unban process should be automated once you regain access to the account. Do you have your account ID and email address? You should be able to access the control panel and reset your password pic and pin codes.
I have my account ID and email address. Reset my password. I reset my PIC, but I still can't login. Still says 'This is an ID that has been deleted or blocked from connection. Please check again." Don't have a PIN set on this account. Is that normal? Can't login so I can't reset it.
It might require a manual unban since it has been some time since the account was locked. I will ask an admin to look into it!
