Closed Banana peel

Discussion in 'Ban Appeal' started by Guden, Feb 10, 2021.

  1. Guden
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    Guden Donator

    Joined:
    Oct 23, 2016
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    251
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    Country Flag:
    IGN:
    Guden
    Level:
    yes
    Guild:
    Oblivion
    All Your Character Names: Guden
    Last thing you did: bark in FM
    Why do you think you got banned?: to secure my account from damage (ive updated pw/pin/pic/email security incase)
    Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection.
    What GM banned you (optional): sids
     
  2. Tim
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    Tim Administrator

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    Location:
    Fryslan
    Country Flag:
    IGN:
    Kaizoku
    Level:
    200
    Guild:
    Fryslan
    Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/

    We have changed your password for your own protection. We wont provide this password to you.
    In order to play again you need to:
    - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before.
    - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel).
    - You should now be able to log in on the game client and set up your new PIN to then start playing again!


    If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can:
    Don't post this information in your ban appeal, make a thread at:

    https://royals.ms/forum/forums/support-requests.111/
    with the following details:
    EMAIL RECOVERY
    1) Your character names (IGN):
    2) The date of birth associated with your account (DD-MM-YYYY):
    3) The email addresses you think might be associated with your account:
    4) Your account username (Game Login ID):
    5) The last time you played:
    Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps.


    We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09.

    Cyber security is very important as malicious internet users are at an all time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.
     
  3. Guden
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    Guden Donator

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    Country Flag:
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    Guden
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    yes
    Guild:
    Oblivion
    Hello, ive reset it all but im getting the "Too many pin auth attempts" error (Still banned)
     
  4. Incentv
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    Incentv Donator

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    Charm
    We are aware of some players who are experiencing this issue, You will be updated as soon as there is a solution!
     
  5. Dasha
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    Dasha Donator

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    Welcome back! As you stated your issue was resolved in the shoutbox I'll be closing this thread! :)
     
    Last edited: Mar 1, 2021

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