Your Character Names: Alanore Last thing you did: Talking to Madori and Churun about my account getting hacked in CC4 FM and had posted on forum 9/2/21 on character issues. Forum Moderator say no use... Please give me back my account and my ITEMS if can. Why do you think you got banned?: Account breach on 9th Feb (Had reset my PIC and PIN and PW) Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection
Hello, these will take some time due to the volume that we are dealing with. We will let you know as soon as there is an update. Please remain patient and don't bump your ban appeal, as it will only delay the process further (GMs process these from least recent to most recent). Thank you, and apologies for the delays.
Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/ We have changed your password for your own protection. We wont provide this password to you. In order to play again you need to: - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before. - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel). - You should now be able to log in on the game client and set up your new PIN to then start playing again! If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can: Don't post this information in your ban appeal, make a thread at: Spoiler: Email recovery https://royals.ms/forum/forums/support-requests.111/ with the following details: EMAIL RECOVERY 1) Your character names (IGN): 2) The date of birth associated with your account (DD-MM-YYYY): 3) The email addresses you think might be associated with your account: 4) Your account username (Game Login ID): 5) The last time you played: Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps. We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09. Cyber security is very important as malicious internet users are at an all time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.
Hi, @Tim thank you for the unbanned. However, the restoration: "We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your Mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09." did not restore back my items and lost mesos. What am I suppose to do now
I believe my items are still in my account as of 5th Feb 2021 12.04 AM (GMT+8) which is server time 4PM + I believe. as that was the 2nd last time I login before the last time logging in on 9th Feb 2021, realising my items were gone. Attach of a conversation between my friend and date + timestamp on Whatsapp that we were doing Shao that day. https://TemuTemuTemuTemuTemuTemu/jgDntTj <a href="https://TemuTemuTemuTemuTemuTemu/jgDntTj"><img src="https://i.TemuTemuTemuTemuTemuTemu/jgDntTj/Capture.png" alt="Capture" border="0"></a>https://i.TemuTemuTemuTemuTemuTemu/xJ6xZDr/Capture.png
