ALL Your Character Names: Essensce, other chars are unimportant low levels which I don't remember the names of Last thing you did: haven't played for a while, came back just in time for the security breach : ) Why do you think you got banned?: Security breach of 9th feb Ban message when attempting to log in: ID blocked or deleted What GM banned you (optional): - Thanks!
Hi! Sorry for bumping my thread in the ban appeal section, I've heard you're not really supposed to do that but since my account is still banned from the security issue and I've yet to recieve any information on the matter, I'd like to bring the issue to your attention again. Maybe as I was one of the first people to make an appeal, it was accidentally overlooked? Anyways, please do let me know. Thanks!
The Admins are still doing an investigation on all of the affected accounts before proceeding with the unban None of the Ban Appeals are overlooked but unable to provide more details at this stage
Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/ We have changed your password for your own protection. We wont provide this password to you. In order to play again you need to: - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before. - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel). - You should now be able to log in on the game client and set up your new PIN to then start playing again! If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can: Don't post this information in your ban appeal, make a thread at: Spoiler: Email recovery https://royals.ms/forum/forums/support-requests.111/ with the following details: EMAIL RECOVERY 1) Your character names (IGN): 2) The date of birth associated with your account (DD-MM-YYYY): 3) The email addresses you think might be associated with your account: 4) Your account username (Game Login ID): 5) The last time you played: Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps. We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09. Cyber security is very important as malicious internet users are at an all time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.
Thank you! Did as instructed but just like many other players, I already reset my password and PIN before the unban and now get the "too many invalid PIN authentication attempts" error. Will wait for further instructions. Thanks again!
Hello, Thank you for letting us know you are one of the people affected by this PIN/PIC issue. We apologize for the inconvenience, and we will let you know as soon as we have a solution. Have a good one!
Please follow the steps according to Tim's instructions to regain access to your account! If you are still struggling to recover your account information feel free to leave a comment on this thread!
