Dear all, I was part of the random account ban that was affected by the account security breach. I was told to reset my password and PIN and PIC. After doing so, I tried logging into the mapleroyals client and it says my account has been deleted or blocked from connection. My IGN is Shariene Last thing I did: Was afking in Ellinia Why do you think you got banned: The recent account security indicdent Ban Message when attempting to log in: Account has been deleted or blocked from connection Please let me know what other information you will require. Thanks!
Please make sure to follow all these steps before I can forward your information to the admins: In order to play again you need to: - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before. - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel). - You should now be able to log in on the game client and set up your new PIN to then start playing again! If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can: Don't post this information in your ban appeal, make a thread at: Spoiler: Email recovery https://royals.ms/forum/forums/support-requests.111/ with the following details: EMAIL RECOVERY 1) Your character names (IGN): 2) The date of birth associated with your account (DD-MM-YYYY): 3) The email addresses you think might be associated with your account: 4) Your account username (Game Login ID): 5) The last time you played: Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps. We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your Mesos and items because we noticed brute force attempts on PINs with the help of a botnet. Extra security measures to prevent brute forces have been put in place since 2021-02-09. Cybersecurity is very important as malicious internet users are at an all-time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.