Closed Account Locked due to "Pin Attempts" Can't Reset password.

Discussion in 'Ban Appeal' started by Wifigucci, Mar 7, 2021.

  1. Wifigucci
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    Wifigucci Member

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    Hello,

    Just recently tried logging into my account after a while. It says that there have been too many pin attempts, and I must reset my password and pin to regain access? I know my pin and PIC, so maybe someone tried to login to my account? I would solve the issue with the instructions, however, I believe the email that is associated with that account is no longer existing. I still know my account password but I am in a loop with no way to reset my password. Is there a way I can be asked security questions or something to verify this is my account?

    ALL Your Character Names: (Not sure my main Character is "1ooo"
    Last thing you did: Haven't logged in for over a month and a half
    Why do you think you got banned?: It Says wrong Pin attempts? Maybe Someone was trying to hack
    Ban message when attempting to log in: Account locked due to wrong pin attempts. Reset PW and Pin on website to regain access
    What GM banned you (optional): N/A

    Best,
    Wifigucci.
     
  2. Incentv
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    Incentv Donator

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    Hello, you don't appear to be banned. Have you tried recovering your account via the control panel?
     
  3. Wifigucci
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    Wifigucci Member

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    Hello, I believe I put this in the wrong forum. I am not banned but my account is locked. To recover my account I must send the PW reset link to my email. I do not have access to that email for that account anymore.
     
  4. Incentv
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    Incentv Donator

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    Hello, thanks for clarifying.

    Here are some instructions on how to recover your email:
    https://royals.ms/forum/forums/support-requests.111/
    with the following details:
    EMAIL RECOVERY
    1) Your character names (IGN):
    2) The date of birth associated with your account (DD-MM-YYYY):
    3) The email addresses you think might be associated with your account:
    4) Your account username (Game Login ID):
    5) The last time you played:
     

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