Closed NX Disappeared in trade

Discussion in 'Closed' started by Lilika, Mar 26, 2021.

  1. Lilika
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    Lilika Donator

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    IGN: Lilika, Lisswen
    Problem: NX and regular items + Mesos disappeared during a trade.
    Details: I traded some voter NX items along with some standard items and a little mesos to another character I had made today just for fun (Trade was Lilika > Lisswen). The trade completed but the window stating the success of the trade did not pop up, instead the trade window just... stood there. I waited for several minutes before cancelling the trade instead, then the "Trade was cancelled by the other player" window displayed, however Lilika who made the original trade did not receive the items back. I relogged and checked both characters as well as the cash shop, just to be sure, but the items/mesos are nowhere to be found.
    I have included a screenshot of what the screen looked like at the time of the trade issue.

    The items traded were as follows (In order of appearance on Trade window):
    • Cleric Sheep
    • Soulful Makeup
    • Diamond Tiara
    • Cloud Sea Outfit
    • Twinkle Sparkle
    • Transparent Glove
    • Watermelon (x84)
    • Lucky Charm (x60)
    • 300,000 Mesos
    Please let me know what can be done.

    *I have edited the post to include an item I missed as well as the amounts of the items
     

    Attached Files:

    Last edited: Mar 27, 2021
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Do you roughly recall the time (UTC) of this issue?

    For the stuff that went missing, is likely due to trading the pet, as pets are not meant to be tradable
     
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  3. Lilika
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    Lilika Donator

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    EST Time that the trade ocurred was around 1:24PM (Peru time) so my UTC estimate would be 18:24.

    Thank you for letting me know, that's super valuable information and I won't make that mistake in the future.
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have forwarded your info to the Admins for confirmation
     
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  5. Lilika
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    Lilika Donator

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    Thank you! Will I be notified of any changes if/when they happen through this thread?
     
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    The Admins will reply here if have any confirmation about the issue, such as the refunding
     
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  7. Tim
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    Tim Administrator

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    refunded 23300 nx and 3500000 meso (to cover the items)
     

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