Solved [Solution Given] Unable to log in

Discussion in 'Closed' started by Julie Chong, Apr 6, 2021.

  1. Julie Chong
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    Julie Chong Member

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    Every time I tried logging in it says "This is an ID that has been deleted or blocked form connection"..

    I tried reconnecting my router but it's still not working :(
     
    Julie Chong, Apr 6, 2021
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As the Staff have confirmed you are not banned
    https://royals.ms/forum/threads/possible-ban.188260/

    Can you confirm if anyone else plays Royals on your network?
     
    Dave Deviluke, Apr 6, 2021
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  3. Julie Chong
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    Julie Chong Member

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    Thank you, nobody else plays from my network.
     
    Julie Chong, Apr 6, 2021
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Dave Deviluke, Apr 7, 2021
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  5. Julie Chong
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    Julie Chong Member

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    Thank you, someone got back to me and said my IP was banned but it seems all good now.. THANK YOU SO MUCH FOR YOU HELP!! <3
     
    Julie Chong, Apr 7, 2021
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Glad your issue is resolved now
     
    Dave Deviluke, Apr 7, 2021
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  7. Julie Chong
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    Julie Chong Member

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    i'm soooo sorry... i can't seem to remember my 6 digit pin because I haven't been able to log in.. Is there a way I can get a reset sent to my email?
     
    Julie Chong, Apr 7, 2021
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Please reset via Control Panel if you have forgotten your PIC/PIN

    If you did not receive the reset email, do note that the email address is case sensitive
    Do check your junk/spam mail as well
     
    Dave Deviluke, Apr 7, 2021
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  9. Julie Chong
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    Julie Chong Member

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    Done, thank you so much again!! :)
     
    Julie Chong, Apr 7, 2021
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