Closed Account is blocked from logging in

Discussion in 'Ban Appeal' started by SilveryRose, Apr 12, 2021.

  1. SilveryRose
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    SilveryRose Member

    Joined:
    May 18, 2020
    Messages:
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    Gender:
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    Country Flag:
    IGN:
    HabboHotel
    Character Name: HabboHotel
    Last thing you did: Can't remember
    Why do you think you got banned?: I think my account got hacked but you guys stopped it
    Ban message when attempting to log in: This account is blocked from logging in due to too many invalid pins authentication attempts.
    What GM banned you (optional):

    PS: I have already resetted my password and pin but the error still shows up
     
  2. Dasha
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    Dasha Donator

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    Hey there, Could you please list all of your IGNs?
     
  3. SilveryRose
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    SilveryRose Member

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    Hi Dasha!

    I honestly can't remember my other igns but there probably only 1-2 other characters that is just for storage space and maybe a cleric or magician.

    my main, HabboHotel is a Shadower thats for sure.
     
  4. Dasha
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    Dasha Donator

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    Hello! Thanks for your quick reply.

    This username doesn't seem to be banned, Have you followed all the steps needed to reset your information using the control panel?
     
  5. SilveryRose
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    SilveryRose Member

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    Oh ! i only resetted my PIC and not my PIN. Thanks again Dasha!
     
  6. Dasha
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    Dasha Donator

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    Glad I could help, Best of luck! :)

    If there is still an ongoing issue feel free to comment on this post.
     

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