Closed Account is blocked from logging in

Character Name: HabboHotel
Last thing you did: Can't remember
Why do you think you got banned?: I think my account got hacked but you guys stopped it
Ban message when attempting to log in: This account is blocked from logging in due to too many invalid pins authentication attempts.
What GM banned you (optional):

PS: I have already resetted my password and pin but the error still shows up

 

Hey there, Could you please list all of your IGNs?

 

Hi Dasha!

I honestly can't remember my other igns but there probably only 1-2 other characters that is just for storage space and maybe a cleric or magician.

my main, HabboHotel is a Shadower thats for sure.

 

Hello! Thanks for your quick reply.

This username doesn't seem to be banned, Have you followed all the steps needed to reset your information using the control panel?

 

Oh ! i only resetted my PIC and not my PIN. Thanks again Dasha!

 

Glad I could help, Best of luck!

If there is still an ongoing issue feel free to comment on this post.