Closed Unable to log into character

Discussion in 'Closed' started by LuckyKatz, Apr 21, 2021.

  1. LuckyKatz
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    LuckyKatz Member

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    IGN: KatGang

    Problem: Upon starting up my character to play, I am unable to load up the map I am stuck on and am immediately disconnected from the game, essentially rendering my character useless. Keep in mind that I'm not receiving a "unable to log in" message, the game TRIES to load my character but disconnects.

    Explanation: Why this is happening is because I had received a notification yesterday evening for starting up the Egg PQ, and since I hadn't done it yet before I figured I would run to Boat Quay Town to speak to the Angry Bunny NPC and attempt to do it. After speaking to the NPC and being sent to the lobby map, I haven't been able to log in properly with my character since.

    Any advice or direct admin help (such as moving my character to a different map or something) would be greatly appreciated.

    -LuckyKatz
     
    LuckyKatz, Apr 21, 2021
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Are you still having this issue?

    If so, can you confirm if you are using the latest game files?
     
    Dave Deviluke, Apr 21, 2021
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  3. LuckyKatz
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    LuckyKatz Member

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    Yes, I am still having this issue.

    I am pretty sure I am using the latest game files, which would be the ones from April 8, 2021.
     
    LuckyKatz, Apr 21, 2021
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Are there any other characters besides 'KatGang' facing this issue of being stuck at the Lobby Map?
     
    Dave Deviluke, Apr 21, 2021
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  5. LuckyKatz
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    LuckyKatz Member

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    No, it's just my i/l mage 'KatGang' that is facing this problem. All the other characters on my account appear to be playable and are working just fine.
     
    LuckyKatz, Apr 21, 2021
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    I will check with fellow Staff about whether it's possible for a GM to warp your character
     
    Dave Deviluke, Apr 21, 2021
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  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have confirmed with fellow Staff that GMs are unable to shift offline character's location

    Will be forwarding your info to the Admins for investigation
    Edit: the investigation will be done at a Server Check

    In the meantime, please try to do a clean install to see if it will resolve the issue
    Uninstall > restart PC > re-install
     
    Dave Deviluke, Apr 21, 2021
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  8. Matt
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    Matt Administrator

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    Not exactly sure why you are disconnecting if your files are up to date, as your character was supposedly in the Egg PQ Exit map. I would suggest trying to reinstall the game just to be sure.

    I've attempted to move your character to Boat Quay Town now, although this may not have worked if you have logged in recently, but feel free to try and see if it did. If it did not work, I'll need you to stay logged off for 30 minutes for me to try again.
     
    Matt, Apr 21, 2021
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  9. LuckyKatz
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    Hey, guys!

    My character is back at Boat Quay Town and functional again. I'm still not entirely sure why exactly that was happening to my character, but the issue has been resolved. Thanks a ton for your guys' time, as I was busy for most of the day at work yesterday and wasn't really able to get back to you guys until now. I hope staff has a great day! God Bless.

    -LuckyKatz
     
    LuckyKatz, Apr 22, 2021
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  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Glad your issue is resolved

    Will close this thread for now

    If the issue occurs again, please update here and ping me
     
    Dave Deviluke, Apr 22, 2021
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