Closed my account is not logging into the game, I can log in only on the site.

Hi, I started playing again today and my account is not logging into the game, I can log in only on the site, please help me.
ALL Your Character Names: Enzin
Last thing you did: I don't know, my last login was in 2018.
Why do you think you got banned?: I don't know, maybe because I played with my account and my wife played on her account on the same computer.
Ban message when attempting to log in: What GM banned you (optional): "This is an ID that has been del et ed or blocked from connection. Please check again."

 

I don't remember, as I used other account chars as a "mule" to store items. I had a char in that account called "0bservad0r" but after an update in 2016, the level 16 char disappeared. I only remember the high level meh character "Enzin".

 

I don't remember, as I used other account chars as a "mule" to store items. I had a char in that account called "" but after an update in 2016, the level 16 char disappeared. I only remember the high level meh character "Enzin"

 

i only play bishop, i have no night lord.

 

my wife plays on the same computer that i play. she also plays maple royales.

 

she has 2 accounts. Some chars are Dalila, Fiapinha, Fiapa.

 

Dalila,Fiapo,Fiapinha, nhakilda

 

I don't have a char with that name "Terreury"

 

hello administrator, managed to unlock my account?

 

I never had a character named Terreury. my wife never had a character named Terreury. check again, I never used hacker, check again. there is an error in your system.