Closed my account is not logging into the game, I can log in only on the site

Discussion in 'Ban Appeal' started by kk550, Apr 30, 2021.

  1. kk550
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    kk550 Donator

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    Hi I start playing again,but i cant login in the game ,I can log in only on the site, i dont know why ban my account,This is the new computer I bought and registering a new account is also displayed banned.
    i remeber all account and password but i forge my IGN i just remember Character name
    ALL Your Character Names: LiZhenSue
    Last thing you did: I don't know,maybe my last login was in 2019.
    Why do you think you got banned?: I don't know, maybe is my new computer problem?
    Ban message when attempting to log in: "This is an ID that has been del et ed or blocked from connection. Please check again."
     
    kk550, Apr 30, 2021
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    IGN:
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    IGN = in-game name, can you provide all of your in-game names? (character names)
     
    Dave Deviluke, Apr 30, 2021
    #2
  3. kk550
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    kk550 Donator

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    All IGN: LiZhenSue
     
    kk550, Apr 30, 2021
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  4. Stephen
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    Stephen GM

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    Hello,

    The IGN 'LiZhenSue' is not a valid name. You may have misspelled it.
     
    Stephen, Apr 30, 2021
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  5. kk550
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    kk550 Donator

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    emmm omg, can i send the account to you ? maybe i forget my IGN
     
    kk550, Apr 30, 2021
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  6. Stephen
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    Stephen GM

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    Started a PM
     
    Stephen, Apr 30, 2021
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  7. Stephen
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    Stephen GM

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    Your account does not appear to be banned. Have you tried restarting your router? Are you using a VPN?
     
    Stephen, Apr 30, 2021
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  8. kk550
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    kk550 Donator

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    [QUOTE =“ Stephen，post：1113211，member：31579”]您的帐户似乎未被禁止。您是否尝试过重启路由器？您正在使用VPN吗？[/ QUOTE]
    not use VPN ,but i log in : This is an ID that has been deleted or blocked from connection. i log in new account is same .I don't know what is going on. this is my new bought computer , my computer problem?
     
    kk550, Apr 30, 2021
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  9. kk550
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    kk550 Donator

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    i can log in now ty :D
     
    kk550, Apr 30, 2021
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  10. Stephen
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    Stephen GM

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    Okay, glad it worked out! I will close this appeal now.

    Have a good one!
     
    Stephen, Apr 30, 2021
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