Hi, IGN : 4sohai Problem : NX,items and funds missing from character Details : as per below it's been almost few months i did not log in to my mule character,unfortunately today i logged in,NX,some items and funds are missing. I had about 300k NX and it's all gone..there has been similiar issue with other char missing their items and funds as well 3 months back i guess,could be the reason for my char as well. I am not sure whether my char has been hacked,could u guys please assist to check on this issue. Really appreciate i could get back my lost NX,items and some funds thanks.
Please provide the following details IGN of the affected character: Estimation of NX amount lost: Estimation of meso amount lost: Detail or stats of the items: Last login date for this affected account: *please provide an estimation of month + year Note: we are unable to guarantee any refunds or rollback of the lost items
Hi, details as per below IGN of the affected character: 4sohai Estimation of NX amount lost: 350k+ NX Estimation of meso amount lost: around 150-200m Detail or stats of the items: can't really remember but had some equips Last login date for this affected account: around march or april 2021 - also notice when i logged in,key settings was in default. -never had shared id or password with anyone else as well,kindly please further check on this thank you.
Have forwarded your case to the Admins for followup Note: we are unable to guarantee any refund of the items We would also recommend not to use the same login info for other online services such as other private servers
ok,also had checked other threads as well..some of them face the same issue as mine. does the follow up going to take a long period of time,because some of their issue has been under investigation about for 3 months. if possible hope this issue will be resolved as soon as possible P.S the login info is completely different from other online services. thanks
Your situation is actually different from theirs as their incident occurred on Feb https://royals.ms/forum/threads/account-security.184904/ The credential stuffing was only possible prior to the fix, and not possible to do so anymore It's very unlikely that you will get a refund/rollback of items based on the provided date range but I will still submit your case to the Admins to confirm the timings
Hello, unfortunately we cannot take responsibility for issues related to a player's personal account security and cannot assist with recovering your stolen items. I'm really sorry that we can't do any more for you in this situation.
