Closed My Account Was Hacked

Discussion in 'Closed' started by kenpachiwulf, May 3, 2021.

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  1. kenpachiwulf
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    kenpachiwulf Active Member

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    Hello,

    IGN: MastahRoshii and Tundrawulf

    Problem: My character MastahRoshii and Tundrawulf were stripped of all my gear and all my mesos. I had 30 bill between both my characters.

    Details: My bishop had a perfect elemental wand 7, which I had for sale on the forum. I also had other really good int gear that was taken I don't remember all the stats but it was enough to 1 shot skeles and sell leach as a level 150 bishop. I took a long break from mapleroyals I stopped playing back in November 2020 and logged back in this weekend to find my characters fully nude. IM EXTREMELY SAD. Ive been playing mapleroyals for about 5 years now on and off and took me forever to accumulate all my mesos and gear.

    Please GM help me. :'(
     
    Last edited: May 3, 2021
    kenpachiwulf, May 3, 2021
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  2. Sen
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    Hello, I'm sorry this has happened to you. Would you be able to provide any more of the following information to the best of your knowledge?

    1. Stats of any other items which you remember
    2. Date last known of holding the items
    3. Date of noticing the items went missing
     
    Sen, May 3, 2021
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  3. kenpachiwulf
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    1. Stats of any other items which you remember: I don't remember, unfortunately, it's been a while.
    2. Date last known of holding the items: November 2020
    3. Date of noticing the items went missing: May 1, 2021
     
    kenpachiwulf, May 3, 2021
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  4. kenpachiwulf
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    Hello, can you guys please send me an IP login report.
     
    kenpachiwulf, May 3, 2021
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  5. Sen
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    Hello, I've forwarded this thread to an Admin to investigate your issue. This may take a while, but please be patient as they have a lot on their plate. I don't know if login reports are something we provide, but in any case it would be up to the Admins. Sorry that you have to deal with this, I hope it can be resolved as soon as possible. :'(
     
    Sen, May 3, 2021
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  6. kenpachiwulf
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    Thank you!
     
    kenpachiwulf, May 3, 2021
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  7. kenpachiwulf
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    Hello, any updates?
     
    kenpachiwulf, May 10, 2021
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  8. Dave Deviluke
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    The updates won't be that soon since months of logs need to dug through if Admins investigate your case
     
    Dave Deviluke, May 11, 2021
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  9. kenpachiwulf
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    Makes sense, thanks so much for the response.
     
    kenpachiwulf, May 12, 2021
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  10. kenpachiwulf
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    Hello, it's been a month since I posted this thread. I just wanted to follow up and see if there were any updates.
     
    kenpachiwulf, Jun 2, 2021
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  11. Dave Deviluke
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    No updates yet
     
    Dave Deviluke, Jun 2, 2021
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  12. kenpachiwulf
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    Hi, it's been 2 months now, are there any updates on this? I really want to get back to playing...
     
    kenpachiwulf, Jul 4, 2021
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  13. Dave Deviluke
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    No updates yet

    Admins need to spend time to dig logs (usually months) for each individual that mentioned items missing, in order to confirm the time frame of the 'hacked' incident
     
    Dave Deviluke, Jul 4, 2021
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  14. kenpachiwulf
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    ESDSD
    How long does this take on average?4 months?
     
    kenpachiwulf, Jul 4, 2021
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  15. Dave Deviluke
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    It's not possible to give an estimation of time since each individual case is unique

    For example, your dates given is Nov 2020 to May 2021 range, so that would be 6 months worth of data if every month's log need to be dug through to confirm the time frame of being hacked

    The lack of details about the mentioned lost items will make this investigation more difficult as well
     
    Dave Deviluke, Jul 5, 2021
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  16. kenpachiwulf
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    Hello, I just wanted to follow up. Any news?
     
    kenpachiwulf, Aug 11, 2021
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  17. kenpachiwulf
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    Hello, it's been a very long time can I get some sort of update please..
     
    kenpachiwulf, Sep 28, 2021
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  18. Dave Deviluke
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    Hello, unfortunately we cannot take responsibility for issues related to a player's personal account security and cannot assist with recovering your stolen items. I'm really sorry that we can't do any more for you in this situation.
     
    Dave Deviluke, Sep 28, 2021
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  19. kenpachiwulf
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    kenpachiwulf Active Member

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    How can you not when I had my pin set and nobody knew my password how is this my fault in any way shape or form?
     
    kenpachiwulf, Oct 1, 2021
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  20. kenpachiwulf
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    Why couldn't have you guys told me you weren't going to help a loyal customer of 5 years from the start of this post instead of making me believe you would actually help?
     
    kenpachiwulf, Oct 1, 2021
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