Closed I can't log in.

ALL Your Character Names:Yajue
Last thing you did:none
Why do you think you got banned?:I haven't played for a long time
Ban message when attempting to log in:This is an ID that has been deleted or blocked from connection
What GM banned you (optional):

 

You don't appear to be banned! Please restart your router a couple of times or try to log in from a different location if you are using a VPN.

 

I'm not using a VPN.
I got massage "This is an ID that has been deleted or blocked from connection"
I don't know what to do
https://gyazo.com/97518770cd1e139e721ddd32130082ca

 

Please list all your characters.

 

sorry, I don't remember because it was more than two years ago.
All I remember is that Yajue is a BowMaster.

 

The character Yajue doesn't appear to be banned.

Have you restarted your router? You are likely just trying to connect from a banned dynamic IP that someone else with the same ISP as you got banned on.

 

I just restarted my router.
But I still can't log in.

 

Please make sure your IP changes after you have restarted the router. Is there anyone else who plays MapleRoyals in your household?

 

I restarted the router several times, but the IP did not change.
No one else plays MapleRoyals in my house.
I created a new ID, I was able to log in.
Is IP really the problem?

 

Yes, the IP address was at fault as sometimes routers will cycle and connect you to a previously banned address.

I'm happy you sorted it out! Welcome back

Edit: Sorry, I completely misunderstood your post.

I'm confident that there are no active bans on Yajue and will request the admins to look into it further.

 

New ID does not mean New IP.
I can't log in with my main account so I haven't solved any problems.
I will never return to MapleRoyals unless I can log in with my main account.
I can't seem to do anything anymore.
Thanks for support.

 

Once again, I would like to apologize for the misunderstanding. I was scanning through the post hoping to hear good news

It's an unusual situation however, I am sure we will get to the bottom of it! I have forwarded your IGN to the admins for further investigation, hopefully, they will be able to provide additional insight.

While we wait, I have started a PM to request your login ID.

Edit: After further investigation, It seems like your account was hacked.

Please reset your credentials at the >> Control Panel << then make a thread at the >> Support request forum<< with the following details:

• Your character names (IGN):
• The date of birth associated with your account (DD-MM-YYYY):
• The email addresses you think might be associated with your account:
• Your account username (Game Login ID):
• The last time you played:

*Please provide an estimation if unsure

WARNING ⚠: please do not reveal any of the information above to non-Staff members

Spoiler: List of Staff members

https://royals.ms/forum/members/?type=staff

Make sure that you are posting at the support request forum as the ban appeal section is public.

 

omg so sad ;<
Should I write the information here and reply?

 

Please don't reveal your personal information here and make a new thread at: https://royals.ms/forum/forums/support-requests.111/create-thread

After doing so, please reset your password at the control panel: https://royals.ms/controlpanel/login

Make sure you are using a strong password and that your login information is MapleRoyals exclusive.

 

I'll try it.
thanks for your support.

 

I created a support request thread, but there is no response.
Is my method wrong or does it take a long time?

 

I see.

 

When will the problem be resolved?
There is no response for a week.