Closed forgot my password

Discussion in 'Closed' started by bladecore, Sep 1, 2021.

  1. bladecore
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    bladecore Well-Known Member

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    GN: bladecore
    Problem: forgot login password
    Details: I've decided to return after a few years.. forgot the password for my char
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If you have forgotten your password, please reset it via Control Panel
    https://royals.ms/controlpanel/login
     
  3. bladecore
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    bladecore Well-Known Member

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    I've tried.. but i can't log in to that eather.
    is the control panel the same credentials as the forum? because nothing works
     
  4. bladecore
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    bladecore Well-Known Member

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    plus, after the forgot password procedure, it didn't receive the new password eather.
     
  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As you have forgotten your password, please use the 'Forgot Password' instead

    And game account can be different login from forum account
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    The email address is case sensitive, please do enter it accurately

    If you have forgotten the email registered for Royals, you would have to submit a manual request
    https://royals.ms/forum/threads/lost-email-or-username.154999/
     
  7. bladecore
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    bladecore Well-Known Member

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    now im blocked for 4 hours.. can this be canceled? i really want to login
     
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    You probably spammed too many passwords and locked out your account

    Please reset your password, PIC and PIN
     
  9. bladecore
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    bladecore Well-Known Member

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    oh no, i did receive the email, and it said that the password change was succesfull, but i still cannopt login
     
  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    What's the error message?
     
  11. bladecore
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    bladecore Well-Known Member

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    "You've entered an unknown username and password combination."
    which i know i didn't because even my browser saved it
     
  12. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have tested and confirmed the Control Panel is working normally

    Did you include symbols in your new password?
    And are you able to reset it again?
     
  13. bladecore
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    bladecore Well-Known Member

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    Yes i did include symbols.
    and it doesn't sends email agian when i click on forgot password again. it sends an informative mail that the passwords have been changed. only sent the link to change password once.
     
  14. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    I have just tested on my mule account

    I am able to request password change multiple times, but I do have issues logging in with a new password that has symbols
    (after multiple testings, the password reset is working accordingly)
     
    Last edited: Sep 1, 2021
  15. bladecore
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    bladecore Well-Known Member

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    can you or any other admin reset my password?
     
  16. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    You can reset it again, I have tested and confirmed another reset password email will be sent
     
  17. bladecore
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    bladecore Well-Known Member

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    I've tried several times. no 2nd email
     
  18. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  19. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  20. bladecore
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    bladecore Well-Known Member

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    I've tried everything.. no emails.
    thats really wired.
    anyway i;ve opened a psot in admin support. hope ill get my char back
     

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