a little of public shaming

Too vague. What really happened is that @Auxerre PM'ed me on discord and asked if we accept harassment reports that don't contain the Severtime command. I said no. By the looks of it, I wasn't the only GM who has been contacted in their PMs about this incident. To further clarify, the Staff doesn't handle harassment reports in their PMs regardless of your previous encounter with us in-game, what guild I we are in, or if you are friends with us on discord.

I take time and pride in handling reports to the best of my ability and invest more energy than I should to make sure the Staff is doing you, as well as the community a fair service while navigating the very strict rules we must comply to. If you feel like the report guidelines are an unnecessary barrier that allows players who are guilty of harassment to get away with no consequences that's a whole different topic and I would like to challenge you to make feedback that addresses this point clearly.

 

Are you guys actually trolling? someone said the n word in all chat, how could you even consider not banning that?

 

don't they have chat logs too

 

This is the feedback.

 

taking aside the harrassment part, did u or auxerre mention anything about the Objectionable Behavior infraction which harrassment falls under? cos last time i checked:

this shit is in the updated t&c. obviously im censoring them cos who knows which idiot would try n report me

 

Hey guys, no ~servertime. Quick, say the n-word, no ban!

You guys could do better, come on. This kind of moderating is dumb as fuck. @Don died for this.

 

this is... actually kind of silly of a response when you factor in that it's no secret that you guys (or at least the admins?, shrugs!!) have access to logs and the ability to doublecheck if these things which were shown here were in fact actually said

like correct me if i'm wrong, but i was under the impression that when it comes to dealing w/ hacker reports (and from actually reporting a few hackers myself awhile back!) that you guys follow up to make sure so and so is hacking (because fair enough, captured evidence outside of the fact that their ccing and avoiding you doesn't always show them hacking per se) but still. it's followed up on. so... why is this any different?

 

We have guidelines in place which all users must follow when it comes to filing reports. All reports for objectionable behaviour, including reports on the word listed under Appendix for Minor Infraction - 1. Objectionable Behavior, must be submitted with a ~servertime time stamp, and submitted within 7 days of said time stamp. What sets these particular words apart from others is that we will accept reports on them by anyone, not only the intended "target", and as such we won't consider the "context" in which these words were used, as long as they were used in a public chat. If this was not clear to our users, we will make amendments to the relevant texts to more clearly convey this. As such, the GMs involved have acted according to the guidelines set up at the start of this year.

 

Hello I came across this thread and saw your reply so I am just asking this out of curiosity.

As you mentioned in your reply, what sets those particular words apart from others is that anyone can report them and the benefit of the doubt would not be given since context would not be considered if they were said in a public chat. But with no ~servertime command, I do not really see any difference between those slurs and other prohibited words. If the reports are going in the direction of a dead-end from the start because there was no servertime command, what exactly is the point of differentiating those words from others?

Correct me if I am wrong but the whole point of having the ~servertime command is to ensure reports are not saved, kept and weaponized.
Additionally, if those slurs warrant an immediate ban, I do not see how any report of someone using those slurs being saved, kept and weaponized would make a difference.

If I were to take a screenshot of someone saying those slurs and only report them 2 years later, fact of the matter is that person did say it in a public chat and would deserve an immediate ban. The intentions of my report should not matter.

Perhaps if you could find a way to install a servertime clock somewhere visible in our control panel (like beside our hp/mp bars) this issue would be resolved for future instances since all screenshots would have the servertime stated without having to use the command. Sure I understand that it sounds a bit absurd since it takes like no time at all to just use the command. However, I understand that there are situations where a player is being harassed could be frustrated, flustered or experience a whole variety of different feelings which would cause a mental block in the heat of the moment. Typing a mundane command at that point would sound easy but seem quite impossible.

Alternatively, if the above suggestion is too much work, maybe a change in the terms and conditions to exclude those slurs from the said clause and any reports of them being said in a public chat would warrant an immediate ban regardless of the servertime command.

We also have to consider new players who do not know/are familiar with said commands. Would not reflect well on our server if a new player joins, gets harassed, makes a report, sees nothing is done or can be done and hates the community/staff from then on.

Would like to hear your opinion on this. Please and thank you.

 

hi can u explain what u mean by this part? @Joong

i dont see to see that in the guidelines that matt wrote which only mentions harrassment

or was it mentioned in some obscure thread that has been buried by many update/patch posts that is not linked to in the guidelines & T&Cs.

 

Hi,

I understand what you are trying to say, but the statements you make are not in line with what we set out to achieve with the rework of the reporting guidelines and the T&C. You state that if you possess a screenshot of a user uttering those slurs, and report them 2 years later, then they deserve an immediate ban. This is not how we wish for this part of the T&C to be interpreted, and not how we enforce the rule. We agree that these slurs are bad enough to be illegal even if they are used casually and not in a targeted manner, but we still wish to ensure that evidence is not saved up to be used at a later date.

I agree that the ~servertime command is clunky and not ideal.

We understand that the word "harassment" here can be interpreted as being exclusive of the "special slurs" outlined in the T&C appendix. I'm not a lawyer but I'm sure it could be phrased better. We will discuss how we can express this more eloquently.

 

um im having some trouble understanding what u mean. are u leaning towards the use of the slurs as being listed under harrassment? is it not under inappropriate language? its not that the word "harrassment" means slurs arent included, but rather its just an entirely different branch of objectionable behaviour to begin with which wasnt mentioned/covered by this guideline is more of my understanding of that part

perhaps just remove the "for harrassment" so that it includes everything. but unfortunately, its pretty obvious its not really helping anyone except lesser workload for staff + 1 guy can say slurs without reprecussions just cos theres no servertime

 

I'll say this again. I'm not here to fight/argue with the staff, as some of the GMs took it VERY personal, and my Discord DMs from GMs DONT look good. I'll clarify again ; we were told that we CAN'T report the guy, because Auxerre didnt "~servertime", I would let it slide if he never came back, or atleast NOT AS occasionally as he does, but we are getting stalked on the DAILY by that guy, he stalks us, he sits with us, if we move, he follows, calls us names, I uploaded in the "report" section some of those SS. Since we were told by the staff that the report cant be proceeded, I went to public about it. I don't log on everyday to get shit on my mood, I have my issues to deal with, I have my triggers, everyone has something. I dont agree with the T&C as of how they look rn, Auxerre even helped him before this happened. She tried to be nice to him and I tried to ignore him. Before I went here, I asked a GM in DM about it, and how can I fix this and I was told "theres nothing to do xoxo, theres no server time", if thats the answer I get while I get shit on my mood on the daily, I took it here. I dont wanna fight nor argue with any of the staff members, and I little care what y'all gon think of me, I just wanna log on and enjoy my day with my guild friends without a whack ass low life stalking me EVERYDAY. Thank you

 

well , i know of a few people who are banned right now for saying that word , pointing that there is a problem doesnt make you a person who lookin for fights with the staff members as long as i see it ur just pointing that there is a problem and you brought it up. personally i had the same experience with ~servertime thingy a while ago. thats my opinion anyway.

 

Some of them took it VERY personal (staff members).

 

In January of this year we merged several types of Minor Infractions into just "Objectionable Behaviour". Specifically the infractions "Harassment", "Disruption", "Hate Speech" and "Inappropriate Content" from the old T&C are now one and the same, and treated as such in terms of the requirement of ~servertime. We require that all objectionable behaviour be reported by the target of this behaviour, with the exception of reports on the words listed in the Appendix for Minor Infraction - 1. Objectionable Behavior; the use of these words can be reported by anyone. However, all reports must have a ~servertime time stamp in the evidence.

To quote the Reporting Guidelines:

I hope my previous post, as well as this one, make it clear that we think it is unfortunate that the use of the words "harassment", "hate speech" and "prohibited terminology" cause users to believe that the requirement of ~servertime does not apply to the reports for "hate speech" or "prohibited terminology". This is what we aim to clarify. I hope that clears it up!

Yes, perhaps something to that effect.

 

Not at all, just some comments that are out of place imo. I wont get into detail with it... just wanted to point out, that not only that guy is nagging us in game, also some of the staff came at me in my dms.

 

I know quite some who don't like me because of this event yes. There was no ban threat whatsoever, just some comments that I wouldn't expect from a staff member towards someone who reached out to them for help with a certain situation. If you REALLY want to get into detail, ask the GMs about it, they know who I am talking about. There's no doubt here.