Closed This is an ID that has been deleted or blocked from connection after 5 years relog-in

ALL Your Character Names: Minsmimi
Last thing you did: I can't remembered, it was 5 years ago, but I'm sure I've never used any hacking program.
Why do you think you got banned?:
I wanted to re-join this server, but I couldn't remember my old account and password, so I create a new account. And I've recently discovered my old acc/password in my old notebook, so I try and reset the PIN/PIC via website on the same computer, however I'm unable to process in-game log-in. My last log in date is about 5 years ago.
Ban message when attempting to log in: ID has been deleted or blocked from connection
What GM banned you (optional):

 

please list all your characters IGN

 

I'm sorry but I can't remember... I believe there's only 2 characters in my account? And I remember my main haven't reach 3rd job advance yet

 

You may provide me the username for other accounts via PM

 

I have forwarded your appeal to the admins for further investigation! Please be patient meanwhile

 

Ok, thank you for helping!

 

Hello, is there any update about my appeal? thanks

 

sorry about the wait. only admins can help you from here!

 

Ok, I understand, thanks again!

 

I am going to close the appeal for now. feel free to reply here if you wish to continue