Closed Blocked from logging in

Discussion in 'Ban Appeal' started by Teddymuffs, Dec 17, 2021.

  1. Teddymuffs
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    Teddymuffs Donator

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    IGN:
    iJessy
    Level:
    9x
    Character Names: Teddymuffs (Not sure the other character names been awhile)
    Last thing you did: Havent played over a year
    Why do you think you got banned?: Im hoping I didnt but from reading others threads I want to assume I was being hacked and it was stopped?
    Ban message when attempting to log in: "This account is blocked from logging in due to too many invalid PIN authentication attempts. Please reset your password and PIN on our website to regain access to this account."

    Hi there,
    So I haven't played maple royals in a long time. So today I decided to download and play again. But I am having a problem logging into my account.
    So I went to the website tried to login apparently I had the wrong password so I had no idea what it was so I clicked on forgot password, got an email to reset password. Did that then tried to login again. Worked then I had to enter my PIN so I did but still used I assume the old one, then it wanted the PIC. I have no idea what it is so I clicked on reset PIC, got that email reset the PIC but wants me to log on the game to enter a new PIC. Except I cant get past the login screen in game.
    So I'm having a dilemma I guess. I can't get into the control panel to reset anything or change anything without a new PIC but I can't get a new PIC without logging into the game. Help? :(
     
  2. Kenny
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    Kenny Donator

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    I’m a little confused. The log in screen and control panel only require PIN once you reset the PIC
     
  3. Teddymuffs
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    Teddymuffs Donator

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    Really? Then I'm confused too. Lol I have another account thag when I logged into control panel wanted a Pic as well as password and pin. I reset that one too but it still required a Pic. But that account I'm able to log into game with so that was easy. But this account I just can't. Idk what to do
     
  4. Teddymuffs
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    Teddymuffs Donator

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    Oh actually now I am able to log into the control panel on this account. So maybe I can reset everything and log into the game. Will test it and let you know. Yesterday I definitely wasn't able to do any of this.
     
  5. Teddymuffs
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    Teddymuffs Donator

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    iJessy
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    I am logged back in again! I know you didnt do anything but Thank you so much :) Real quick question though. If I was blocked to begin with does that mean someone was trying to hack into my account?
     
  6. Kenny
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    Kenny Donator

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    Your accounts were perfectly safe!
     

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