if you're on windows 7 or higher, are you running in compatibility mode for windows 98/ME and checked run as admin? Otherwise, I would imagine you should reinstall the client. Unless you are somehow banned but it is not showing properly.
Hey mate! Did you resolve this yet? I just had this issue, and I resolved it by using the character fix on the user control panel while the button was pushed in.
not login my account says that I am already logged in but when I go on the website to give fix it says that my password is incorrect Help me plox