Cannot launch client after successfully installed

Discussion in 'Closed' started by jerrysiow, Jan 20, 2022.

  1. jerrysiow
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    jerrysiow Well-Known Member

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    Hi, below are the steps I doing my installation and launching the client.

    1. After I did the latest installation, I'm trying to launch the client which offered by the installer after the installation completed. I can see the client process got started but it terminated after few seconds.


    upload_2022-1-20_10-52-49.png

    2. Re-installed again to another new folder and same behavior as #1.

    3. Try to launch the client via royals exe on the desktop, same behavior as #1

    PS: I'm on my window 10
     
    Last edited: Jan 20, 2022
    jerrysiow, Jan 20, 2022
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Do you have any anti-virus installed?
     
    Dave Deviluke, Jan 20, 2022
    #2
  3. jerrysiow
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    jerrysiow Well-Known Member

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    Hi, so far no and I added exclusion for royals folder like what I did previously. So far my wife manage to launch and login.
     
    jerrysiow, Jan 20, 2022
    #3
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As I am unable to replicate the scenario, we may need some time to test and resolve this

    Apologies for the delay in advance
     
    Dave Deviluke, Jan 20, 2022
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  5. brandname
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    brandname Donator

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    I might have the same issue.

    Operating System: Windows 10

    Out of curiosity, when u open Event Viewer, under: Custom Views > Administrative Events:
    Do you see an error pertaining to MapleRoyals.exe?

    I get the following:
    Faulting module name: ntdll.dll
    Exception code: 0xc000041d

    I've taken a handful of proactive debugging steps, including:
    1. Redownloaded the latest v20.01.22 installer from both mirrors, twice.
    2. Ensured Windows Defender is disabled completely, and BitDefender is also disabled (with appropriate exceptions defined, regardless).
    3. Used CCleaner and the native uninstaller to remove all traces of the install, in between installation attempts.
    4. Rebooted upon each install.
    5. Rolled back windows updates using DISM commands, followed by running sfc /scannow
     
    Last edited: Jan 20, 2022
    brandname, Jan 20, 2022
    #5
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Dave Deviluke, Jan 21, 2022
    #6
    jerrysiow likes this.
  7. jerrysiow
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    jerrysiow Well-Known Member

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    Hey Dave, this works to me. I managed to login after changing the refresh rate.
     
    jerrysiow, Jan 21, 2022
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  8. Aprils
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    Aprils, Jan 23, 2022
    #8
  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    The Hz need to be exactly 60, instead of 59+

    Have you checked so?

    Also, this issue is scheduled for fix by next patch
    Changing Hz to 60 to launch Royals is only a temporary measure
     
    Dave Deviluke, Jan 23, 2022
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  10. Aprils
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    Aprils Donator

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    before my monitor was 165hz. i changed it to 60hz exactly.

    [​IMG]
    https://gyazo.com/6d20d2f46d1d106be13976830eeaf37f
     
    Aprils, Jan 23, 2022
    #10
  11. Aprils
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    Aprils Donator

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    still does not work :adminrawr:
     
    Aprils, Jan 23, 2022
    #11
  12. Aprils
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    Aprils, Jan 23, 2022
    #12
  13. Aprils
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    dced after using genesis for a few mins lol
     
    Aprils, Jan 23, 2022
    #13
  14. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Dave Deviluke, Jan 24, 2022
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