Closed trouble logging in after character screen

its been a while since i tried to log in on my acccount it seems that i have some troubles whit logging in after the character screen i hope you can help me out whit this bug charactername: FreddyPatat

 

Please list all of your characters.

 

its my only character FreddyPatat

 

When was the last time you successfully logged in? Do you usually use a VPN to access MapleRoyals?

 

yes i have some troubles whit my privacy matters in real life but my main location is in the netherlands

 

When was the last time you successfully logged in?

 

i think it was over 7 months ago

 

i Hope you can help me out it took a while to get to my level

 

i got rid of my VPN hope this will work?

 

Please attempt to connect to the game without using a VPN and let me know how it goes.

 

still can't log in getting dc right after clickking on character to log in to the game

 

Does your client close after selecting a character?
There is a ban remaining on your account. Please open a thread in Character Issues using the following format:
Issue: Cannot get past character selection screen - MAC ban on account.
Character Name:
Additional Information:

 

Please make sure you have the latest game files as well as your MapleRoyals folder added to your anti-virus exceptions. For further assistance, please make a thread at the Technical Help/Character Issues subforum.

 

im on a new internet connection i might have an ip ban is it possible to make it un done?

 

Are you using a public VPN?

 

not anymore but it might have coused a ban i think

 

Sorry for the late reply. Sadly, mac bans can't be lifted. You have to use a different device if you wish to play.

If you have any further questions, feel free to direct them to me here. You can still comment on this ticket despite the closed thread prefix.