Closed Santa Girl Overall and Santa Hat Disappearnce

Discussion in 'Closed' started by Tender, Dec 5, 2021.

  1. Tender
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    Hello, I was trying to trade my santa girl overall and santa hat to an in-game friend and I was receiving an error that the trade was unable to go through. This was happening on both of our ends. I tried putting the 2 items in the cash shop and taking them out to see if that would let me trade and still couldn't. Now I put them in the cash shop and relogged and they are both completely gone from my inventory and cash shop. Could I receive some help on resolving this issue please? Thank you.
    Character name: Caleby
     
    Tender, Dec 5, 2021
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Do you remember the estimated Date and Time (UTC) of the disappearance?
     
    Dave Deviluke, Dec 5, 2021
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  3. Tender
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    It happened at about 630 AM UTC December 5th, so just very recently.
     
    Tender, Dec 5, 2021
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  4. Dave Deviluke
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    Thank you for your confirmation

    Have forwarded your details to the Admins for verification

    Once confirmed, the Admins will provide a refund of the NX items
    Note: earliest possible is during a server check
     
    Dave Deviluke, Dec 5, 2021
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  5. Matt
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    I have deleted the items from your Cash Shop. We will need to refund you the items in game, please reply here when you are next in game for a GM to contact you to refund you the following items:
    1051131 - Santa Girl Overall
    1002225 - Santa Hat
     
    Matt, Mar 10, 2022
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  6. Becca
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    Becca GM

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    Hi there! :)

    I’ll be available for a couple of hours right after the SC to help refund your missing items. If you are unable to log in between those couple of hours would you be able to list your general timezone for us to try to figure out a meet-up time with either myself or another Staff member?
    Thanks in advance!
     
    Becca, Mar 10, 2022
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  7. Tender
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    Hello, my time zone is in mountain time. Thanks for the help.
     
    Tender, Mar 11, 2022
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  8. nut
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    Can you provide a more specific range of times, in servertime (UTC) of when you'll be on so that our GMs can plan around that.

    Example: 00:00 - 02:00
     
    nut, Mar 14, 2022
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  9. Tender
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    22:00 UTC time - 2:00 UTC is typically the times I'll be on.
     
    Tender, Mar 14, 2022
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  10. Becca
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    I can be around for tonight, 22:00UTC is around 6pm and I'm usually up for a couple of hours after reset too! :)
     
    Becca, Mar 14, 2022
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  11. Yan
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    refunded both santa hat & santa girl overall
     
    Yan, Mar 21, 2022
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  12. Tender
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    Thank you!!
     
    Tender, Mar 21, 2022
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