Closed Please tell me why this is an ID that have been deleted or blocked from connection?

你所有的角色名稱：rejuvenate
你做的最後一件事：FM
為什麼你認為你被禁止了？：實際上，我不知道
嘗試登錄時禁止消息：
這是一個已被刪除或阻止連接的 ID。
什麼 GM 禁止你（可選）：

 

Please list all of your character names!

 

my main characters bishop is rejuvenate .sorry my english not good. I mean I only remember these ign because I do not have access to my account now. Could you please let me know what the reasons are behind my ban, and I will try my best to explain. I am pretty sure I am acting well and should not have violated the rules.

 

maybe have one small level characters i am not remember sorry...

 

Is it possible that the character name is rejuvenateS and not rejuvenate?

 

rejuvenateS, because i only know i have level 135-139 is my bishop

 

我好久沒登錄了 不記得了

 

Please read and translate the following carefully and follow these instructions:

If you are the owner of the character named rejuvenates, your account was hacked and banned by the MapleRoyals staff to prevent further damage to your characters.

To ensure your account security, kindly use a MapleRoyals exclusive password, pin code, and pic code moving forward.

To begin the process of account recovery please reset your account information at the Control Panel then make a thread at the Support request forum with the following details:

• Your character names (IGN):
• The date of birth associated with your account (DD-MM-YYYY):
• The email addresses you think might be associated with your account:
• Your account username (Game Login ID):
• The last time you played:

*Please provide an estimation if unsure

⚠ Warning ⚠
Don't reveal any of the information above to non-Staff members or on your ban appeal ticket! Make sure that you are posting at the support request forum as the ban appeal section is public!

 

begin the process of account recovery please

 

The account recovery is done by an admin who will verify the information you have provided and ask you further questions to aid you in the process of recovery.

I rely on your patience in this matter as the time it might take an admin to attend to your support ticket heavily depends on their workload. Sorry for the inconvenience!

 

Done!

 

Great! The admin will get to your ticket whenever they are free so they can verify you as the rightful owner of this character.

 

I already changed my password; but I can not change my PIC or my PIN, because in the CONTROL PANEL I get the following:

1. You do not have a PIC set!
Please log into the game and set a PIC to help keep your account secure.

2. You do not have a PIN set!
Please log into the game and set a PIN to help keep your account secure.

 

You will have the option to set up a PIC and a PIN once your account is unbanned by an admin. Meanwhile, if you wish to do so, you can start a new character while you wait for your old account to be recovered.