Closed Character constantly dc's in water (have Balloon Dog)

Discussion in 'Closed' started by Atts, Jun 13, 2022.

  1. Atts
    Offline

    Atts Member

    Joined:
    Jun 13, 2022
    Messages:
    4
    Likes Received:
    4
    Gender:
    Female
    Country Flag:
    IGN:
    Atts
    Level:
    40
    Guild:
    None
    Hi
    IGN:
    Atts
    Problem: Client stuck - crashes after logging in.
    Details:
    • The problem arose after I arrived in Aquarium (have Balloon Dog with no swimming animation). As soon as I reached the map the client crashed.
    • Error code: You appear to be missing a few files needed to run the game. Please visit royals.ms and download the latest version of the client. Have this so believe buggy pet is the problem.
    • When I try to relog it instantly dc's me.
    • If it's possible cab you move my char to say Ludibrium or just out of this map.
    Would appreciate your help so I can play again.

    Also, to prevent this happening can I change my pet? I bought the Dog and Tail - refund so I can buy another? Hope this can be done
     
    Last edited: Jun 13, 2022
  2. nut
    Offline

    nut Donator

    Joined:
    Jun 9, 2020
    Messages:
    2,064
    Likes Received:
    3,907
    Gender:
    Female
    IGN:
    nutleafcity
    Level:
    poo
    Forwarded request to warp Atts to Ludibrium (220000000). Have also requested a refund for the pet and tail.
     
    brandname likes this.
  3. Atts
    Offline

    Atts Member

    Joined:
    Jun 13, 2022
    Messages:
    4
    Likes Received:
    4
    Gender:
    Female
    Country Flag:
    IGN:
    Atts
    Level:
    40
    Guild:
    None
    Thanks Nut.
    A friend managed to get me out of the map but I would like a refund for the pet and tail so it doesn't happen again.
     
  4. Matt
    Online

    Matt Administrator

    Joined:
    May 8, 2013
    Messages:
    14,848
    Likes Received:
    18,782
    Gender:
    Male
    Location:
    United Kingdom
    Country Flag:
    IGN:
    Matt
    Level:
    N/A
    Guild:
    Staff
    Sorry to hear you are having issues with the pet. I actually warped you to Henesys thinking you were still stuck, sorry about that! As for a refund, we can do that, however the issue will be getting fixed in the next patch. And the refund needs to be done during a server check also, which might be the next patch anyway.
     
  5. Atts
    Offline

    Atts Member

    Joined:
    Jun 13, 2022
    Messages:
    4
    Likes Received:
    4
    Gender:
    Female
    Country Flag:
    IGN:
    Atts
    Level:
    40
    Guild:
    None
    Hi Matt. Henesys warp was fine! Since the fix is next patch, I'd like to keep my Balloon Dog. We've formed a bond :p
    Would you be able to confirm the fix after patch? Just so this problem doesn't recur. I'd appreciate it!
     
    nut, Tim, Punk and 1 other person like this.
  6. nut
    Offline

    nut Donator

    Joined:
    Jun 9, 2020
    Messages:
    2,064
    Likes Received:
    3,907
    Gender:
    Female
    IGN:
    nutleafcity
    Level:
    poo
    The Balloon Dog should function as normal while swimming as of Update 80. Hope your bond stays strong!
     
    Atts likes this.

Share This Page