ALL Your Character Names: meannuts - twonuts - dumpnuts - sonuts - chesnuts Last thing you did: logging off the game Why do you think you got banned?: I'm not sure if I got banned Ban message when attempting to log in: please refer to the screenshot below What GM banned you (optional): please refer to the screenshots below: thank you so much for your help.
Hello! Have you gone ahead and used the "Lost Password" process to generate a new password as your screenshot you posted advises? If so, what was the result? You can access the control panel where you can click "Forgot Password" here: https://royals.ms/controlpanel/login
Hi @Pure thank you for your response. when i tried to used ''Lost Password'' it shows me this screen i can send you a message that i received from Mapleroyals ( because it contains my IP address ) Cheers,
Thank you for your patience! I reached out to an admin to look at the information you provided me (including the photo you DM'd me), and it looks like you reset your password for your forum account on accident, instead of your game account (based on the photo that you DM'd me). Could you please attempt resetting your password from this page: https://royals.ms/controlpanel/login *If you do not receive an email, then it's possible that you may have used the incorrect associated email address and might want to try a different email address you have. If you come to the conclusion that you do not know the associated email address or you no longer have access to the registered email address, you will want to follow the directions here: https://royals.ms/forum/threads/lost-email-or-username.154999/ Please let me know if you have any further issues and I'd be happy to assist!
Thanks for the support @Pure and @Tim I'm back and this thread can be closed. once again, much appreciated your time and support. Best regards,
