Solved [Solution Given] unable to logon to game server

Discussion in 'Closed' started by pizzastark, Oct 27, 2022.

  1. pizzastark
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    pizzastark Member

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    PS:
    I tried logging in with mobile network (hotspot)
    and using a VPN, i also completely changed my ISP to another provider
    and tried MTR and it's not connecting, il send results below

    Character Name:
    AboZengi

    Where are you having an issue(s):
    *In-Game

    Date and Time when issue(s) occurred (GMT):
    9.33 GMT


    Details of the issue:
    *What issue(s) are you having: unable to logon to game server as soon as i select character and enter my code
    *Actions leading to the issue: i open the game, enter username and pass, enter the 4 digit pin, select server, select character, then boom, i get the below screenshot
    *What were you trying to do: selecting a character to open the game
    *Does this issue(s) happen often: ALWAYS actually, can't connect at all

    What error code were you given(if any):

    upload_2022-10-27_23-32-40.png
     
    pizzastark, Oct 27, 2022
    #1
  2. pizzastark
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    pizzastark Member

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    WinMTR results:


    upload_2022-10-27_23-37-13.png
     
    pizzastark, Oct 27, 2022
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  3. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Please try the WinMTR again with the Sent reaching 100

    And are the results same on VPN as well?
     
    Dave Deviluke, Oct 27, 2022
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  4. pizzastark
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    pizzastark Member

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    you mean a 3rd party VPN or connecting from phone?
     
    pizzastark, Oct 28, 2022
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  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Is your phone network from the same company of broadband?
     
    Dave Deviluke, Oct 28, 2022
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  6. pizzastark
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    pizzastark Member

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    here's winMTR after 100 sent

    upload_2022-10-28_1-26-50.png
     
    pizzastark, Oct 28, 2022
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  7. pizzastark
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    pizzastark Member

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    no its a diff. one
     
    pizzastark, Oct 28, 2022
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Which country/region are you from?
     
    Dave Deviluke, Oct 28, 2022
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  9. pizzastark
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    pizzastark Member

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    pizzastark, Oct 28, 2022
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  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Which country/region have you tried to VPN to?

    Have checked around the Forums and Discord and not seeing any similar reports, hence I believe it's likely a network issue
     
    Dave Deviluke, Oct 28, 2022
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  11. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Dave Deviluke, Oct 28, 2022
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