Closed ban appeal?

Discussion in 'Ban Appeal' started by GreenOtter, Oct 25, 2022.

  1. GreenOtter
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    GreenOtter Member

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    wustof
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    ALL Your Character Names:Randel, Wustof, VerboseCat,VerboseMage,VerboseIce,VerboseGuy
    Last thing you did: farming mixed golems/gatcha
    Why do you think you got banned?:unsure. all I can think of is i must of broken some obscure rule or something. but i usually play solo so i dunno.
    Ban message when attempting to log in: you have been disconnected from the login server please try again later(i tried again after i think about 2 months. still cant log in )
    What GM banned you (optional): none listed?

    Actions taken on my end:
    according to your guide on bans I changed my IP and the problem still persists.

    i have been having this problem for at least 2 months but havent had the time to trouble shoot this issue till now.
     
    Last edited: Oct 28, 2022
  2. Stephen
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    Stephen GM

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    Hello,

    Your accounts are not banned due to any rule breaking. What you are describing is a MAC Ban. You currently have multiple MAC Addresses associated with your connection and one of them happens to be the Address 00-00-00-00-00-00, which is a fault MAC address and can't be used to access mapleroyals. You should disable your faulty MAC addresses in order to connect to the game.
     
  3. GreenOtter
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    GreenOtter Member

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    thank you for this. turns out my vpn was causing this problem. turning it off solved the problem.
     

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